Travel Assistance Claims Specialist

7 days ago

Toronto, Ontario, Canada Zurich Insurance Company Full time
Job Title: Travel Assistance Claims Specialist

We are seeking a highly skilled Travel Assistance Claims Specialist to join our team at Zurich Insurance Company. As a key member of our claims team, you will play a critical role in ensuring the smooth operation of our claims process.

Key Responsibilities:
  • Open claims based on notifications received from clients for cost containment.
  • Open cases in our Claims system, follow up with providers to update insurance information, and ensure providers file insurance bills with us to proceed with cost containment on outstanding charges.
  • Diarize follow-up tasks to chase providers again if information doesn't come back within 30 days to determine status.
  • Update clients accordingly, maintaining strict communication with Cover-More AU and WTP UK.
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.
  • Provide regular progress updates to our clients on how we are achieving cost containment.
Requirements:
  • Proven customer service experience, effectively managing inbound and outbound phone calls.
  • Excellent verbal and written communication skills, including drafting emails and faxes.
  • Proficient in managing emails, Word, Excel, and communicating via MS Teams.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • Strong problem-solving skills to address and resolve issues efficiently.
  • Bachelor's Degree or High School diploma.
  • Experience in claims or claims administration (preferred).
  • Proficient in a second language, particularly Spanish (preferred).
What We Offer:

We value optimism, caring, togetherness, reliability, and determination. We offer a competitive medical insurance package and pension contributions. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.

We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

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