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Claims Manager
2 months ago
At Zurich Insurance Company Ltd., we're committed to protecting people and supporting those responsible for their safety. As a Third-Party Administrator (TPA) Claims Manager, you'll play a crucial role in overseeing the complete claims management process, ensuring that all travel insurance claims are managed with precision, efficiency, and empathy.
Key Responsibilities- Manage day-to-day claims department operations, including reviewing and approving claims decisions, ensuring prompt processing in line with company policies.
- Handle disputes and escalations, working with claimants, internal teams, peers, brokers, and underwriters to find fair resolutions.
- Lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
- Implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
- Conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
- Participate in overseeing the onboarding and training of new team members, supporting their development and fostering a collaborative and positive work environment.
- 5+ years of supervisory and/or leadership experience in claims management within a TPA or high volume insurance industry, demonstrating strong team management and mentoring capabilities.
- Proven track record in claims adjudication, strong customer service orientation, and commitment to ensuring high levels of satisfaction.
- Skilled in process improvement and change management to enhance claims operations and efficiency.
- Excellent communication skills with the ability to convey complex information clearly to various stakeholders.
- Relevant educational background with a Bachelor's degree or certifications in business administration, Insurance, Risk Management, or related fields/experience. Experience with travel insurance claims is a plus.
We value optimism, caring, togetherness, reliability, and determination. Our global team of over 1500 employees shares a mission to look after travelers at every step of their journey. We offer career growth opportunities, flexible work arrangements, comprehensive benefits, and a supportive work environment that encourages growth and development.
We're committed to helping our employees reach their full potential through ongoing professional development opportunities and a supportive work environment that encourages growth and collaboration. If you're passionate about delivering exceptional service and achieving operational excellence in the world of travel insurance, we encourage you to apply.
