Claims Manager
1 week ago
At Zurich Insurance Company Ltd., we're committed to protecting people and helping them grow their careers in insurance. As a Claims Manager, you'll play a crucial role in overseeing the complete claims management process, ensuring that all travel insurance claims are managed with precision, efficiency, and empathy.
About the Job
This is a 12-month Fixed-Term Contract (FTC) opportunity to lead a team of claims specialists and drive operational excellence. You'll be responsible for managing day-to-day claims department operations, reviewing and approving claims decisions, and ensuring prompt processing in line with company policies.
- You'll handle disputes and escalations, working with claimants, internal teams, peers, brokers, and underwriters to find fair resolutions.
- You'll lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
- You'll work as part of a team to implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
- You'll conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
- You'll participate in overseeing the onboarding and training of new team members, supporting their development and fostering a collaborative and positive work environment.
What We're Looking For
- You'll have 5+ years of supervisory and/or leadership experience in claims management within a TPA or high volume insurance industry, demonstrating strong team management and mentoring capabilities.
- You'll demonstrate a proven track record in claims adjudication, a strong customer service orientation, and a commitment to ensuring high levels of satisfaction.
- You'll be skilled in process improvement and change management to enhance claims operations and efficiency.
- You'll possess excellent communication skills with the ability to convey complex information clearly to various stakeholders.
- You'll have a relevant educational background with a Bachelor's degree or certifications in business administration, Insurance, Risk Management, or related fields/experience. Experience with travel insurance claims is a plus.
If you're a motivated and experienced claims professional looking for a challenging and rewarding role, we encourage you to apply. Join us in delivering exceptional service and achieving operational excellence in the world of travel insurance.
Why Choose Us?
We value optimism, caring, togetherness, reliability, and determination.
We're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals, sharing a global mission to look after travelers at every step of their journey.
We offer a comprehensive onboarding program, ongoing professional development opportunities, and a supportive work environment that encourages growth.
We encourage you to take the time you need, when you need it, with regular vacation leave, 5 personal days, and a comprehensive paid parental leave scheme.
We offer a competitive medical insurance package, company-matching pension contributions, wellbeing benefits, and quarterly transit subsidies.
We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together.
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