Travel Assistance Claims Specialist

1 month ago


Toronto, Ontario, Canada Zurich Insurance Company Full time
Job Title: Travel Assistance Claims Specialist

At Zurich Insurance Company, we're committed to protecting our customers and their loved ones. As a Travel Assistance Claims Specialist, you'll play a vital role in ensuring that our customers receive the support they need when they're abroad.

Key Responsibilities:
  • Open claims based on notifications received from our clients for cost containment.
  • Update clients accordingly, maintaining strict communication with Cover-More AU and WTP UK.
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.
  • Provide regular progress updates to our clients on how we are achieving cost containment.
Requirements:
  • Proven customer service experience, effectively managing inbound and outbound phone calls.
  • Excellent verbal and written communication skills, including drafting emails and faxes.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • Strong problem-solving skills to address and resolve issues efficiently.
  • Bachelor's Degree or High School diploma.
  • Experience in claims or claims administration (preferred).
  • Proficient in a second language, particularly Spanish (preferred).
What We Offer:
  • A comprehensive onboarding program and ongoing professional development opportunities.
  • A supportive work environment that encourages growth and career advancement.
  • A competitive medical insurance package and pension contributions.
  • Regular vacation leave, along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.

We're a global company with a diverse and inclusive culture. We value optimism, caring, togetherness, reliability, and determination. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you.



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