Regional Director, Quality and Patient Safety
2 days ago
About the Role
Vancouver Coastal Health is seeking a highly skilled and experienced Regional Director, Quality and Patient Safety - Coastal to join our team at Lions Gate Hospital.
Key Responsibilities
- Lead the development and implementation of an organizational quality and patient safety framework to support engagement of partners from point of care through planning and delivery.
- Lead a team and be responsible for the development and oversight of regional Quality & Patient Safety strategic portfolio priorities, in addition to leading quality and patient safety initiatives across the organization/designated areas/facilities.
- Oversee and ensure that departmental strategies are aligned with VCH strategic priorities while building capacity across the organization. Work collaboratively with local, provincial, and national partners to inform, develop, and deploy organizational strategies.
- Oversee and coordinate the identification of meaningful overall organizational quality data and measurement in close partnership with Decision Support and Analytics, ensuring it is reported and shared through reports, presentations, education, and collaboration with VCH leadership and the Board.
- Provide overall leadership and direction to team members using effective management techniques, including coaching, mentoring, skill and leadership development, performance management, and motivate them towards the attainment of departmental goals.
- Develop overall department budget to complement strategic directions within existing fiscal constraints and use best utilization methods to thoroughly monitor and adhere to allocated budget.
Qualifications
Education & Experience
- Masters' Degree in a related health profession, supplemented with ten (10) years' recent, relevant, progressive leadership experience in clinical quality and patient safety in a complex healthcare environment, including progressive clinical practice, education, research, project management, and leadership experience.
- An equivalent combination of education, training, and experience will also be considered.
Knowledge & Abilities
- Demonstrated compassionate leadership with the ability to manage complex and sensitive conversations with a focus on overall experience and mutually beneficial solutions.
- Demonstrates comprehensive expertise in care theory into program strategy and direction.
- Knowledge of current and future healthcare issues that impact the designated portfolio.
- Competent decision-making that manages and considers the potential impact to health authority service provision and client care, as well as considers industry trends, Ministry of Health initiatives, and government directions, including Accreditation Canada, Patient Safety and Quality Council, and the Canadian Patient Safety Institute.
- Utilizes sound business acumen to manage fiscal resources in a manner that is financially responsible and consistent with the overall goals of the organization.
- Applies project management methodologies in the design and development of various frameworks, tools, and techniques.
- Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and an indigenous lens.
- Practices the recognition, inclusion, and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
- Strong systems-thinking, critical analysis, problem-solving, and decision-making skills.
- Demonstrated knowledge in quality and utilization management, quality improvement methodologies, principles, tools, and workload measurement; evidence-based practice in patient safety.
- Facilitates, collaborates, and negotiates for effective resolution of clinical quality and patient safety issues.
- Demonstrated ability to communicate effectively with others at all levels of the organization.
- Identifies, collects, and analyzes relevant information, including industry-wide assessments and research, to support health planning and sustainable quality improvement within the organization's clinical and administrative processes.
- Expertly understands health systems information, health services operations, and external healthcare environment to appropriately analyze complex information, research, and policy mandates.
- Provides expertise and support in the development of organizational goals and objectives, performance indicators, appropriate databases, and statistical and analytical tools.
- Physical ability to perform the duties of the position.
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