Health & Benefits Client Service Director
6 days ago
We are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW (Willis Towers Watson). As a key member of our client service team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.
Key Responsibilities- Client Leadership: Maintain and grow a book of clients, leading day-to-day management of complex clients with a focus on client satisfaction and revenue growth.
- Relationship Building: Influence key client decision makers by soliciting perspectives and addressing stated needs, creating demand by aligning growth opportunities with clients' and prospects' needs/objectives.
- Business Development: Generate and track prospective new client business, onboard new client business including scoping and contracting.
- Client Team Management: Lead client teams on delivery, ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards and ongoing client financial management.
- Team Development: Develop team members and manage interdependencies between workstreams/functions to ensure the delivery of superior client service to enhance client retention.
- Strategic Alignment: Guide the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management and implementation oversight, as needed.
- Global Collaboration: Support global benefit consultant team requirements and relationships, building relationships internally and collaborating effectively on cross-functional teams.
- Client Presentations: Finalize and lead client presentations, in collaboration with client service and COE teams.
- Compliance and Excellence: Follow and ensure team members apply internal excellence and compliance requirements to all projects.
- 8+ years' experience and demonstrated success in the design and management of complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor.
- Proven track record of creating, managing and expanding client relationships.
- Demonstrated expertise and business acumen that has driven client acquisition and expansion.
- Record of leading clients across a diverse book of business by identifying client preferences, trends and patterns and developing tailored, longer-term client strategies.
- Experience in leading the delivery of key services and results that drive client action and plan performance.
- Demonstrated strong negotiation and relationship management skills.
- Strong knowledge of vendors and vendor relationships.
- Polished and well-developed oral and written communication skills.
- Flexibility and proven ability to identify and resolve issues.
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint.
- Provincial Life and Health license required within 180 days of joining.
- CEBS designation, or health and welfare actuarial or underwriting training desired.
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Director of Client Services in Health
4 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Client Services in Health & Benefits, you will oversee a portfolio of clients while providing essential leadership support to large and intricate accounts. Your profound expertise in relationship management will be pivotal in ensuring client retention, fostering growth, and promoting the sale of services to both existing and prospective...
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Director of Client Services in Health
4 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Client Services in Health & Benefits, you will oversee a portfolio of clients while providing daily leadership to large and intricate accounts. Your deep expertise in relationship management will be pivotal in ensuring client retention, expansion, and the promotion of services to both existing and prospective clients. You will guide client...
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Director of Client Services in Health
4 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Client Services in Health & Benefits, you will oversee a portfolio of clients while providing essential leadership support to large and intricate accounts. Your profound expertise in relationship management will be pivotal in ensuring client retention, fostering growth, and promoting services to both existing and prospective clients. You...
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Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a seasoned professional to lead our Health and Benefits Client Service team as a Client Service Associate Director. As a key member of our team, you will be responsible for managing a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a team of professionals to deliver...
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Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a seasoned professional to lead our Health and Benefits Client Service team as a Client Service Associate Director. As a key member of our team, you will be responsible for managing a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a team of professionals to deliver...
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Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeHealth & Benefits Client Service Associate Director As a Health & Benefits Client Service Associate Director, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and expansion of services to your existing and new clients. ...
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Health & Benefits Client Service Director
6 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
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Health & Benefits Client Service Director
7 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
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Health & Benefits Client Service Director
7 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
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Health & Benefits Client Service Director
7 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
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Toronto, Ontario, Canada WTW Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW. As a key member of our leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a book of clients and develop...
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Toronto, Ontario, Canada WTW Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW. As a key member of our leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a book of clients and develop...
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Health and Benefits Director
6 days ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeHealth and Benefits Director Health and Benefits Director As a Health and Benefits Director at Willis Towers Watson, you will lead large, highly visible client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and grow relationships with current clients, as well as participate...
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Health & Benefits Client Service Associate Director
2 months ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeAs a Health & Benefits Client Service Associate Director, you lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth and selling of services to your existing and new clients. You will lead client service teams and foster relationships...
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Health and Benefits Director
4 weeks ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeAs a Health and Benefits Director, you will lead large, highly visible client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and grow relationships with current clients, as well as participate in prospecting opportunities with new clients. You will serve as a key voice to the...
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Director of Health and Benefits Solutions
2 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Health and Benefits Solutions, you will spearhead significant client initiatives that encompass the design and oversight of comprehensive health and benefits offerings. Your role will involve shaping strategic directions and nurturing relationships with existing clients, while also engaging in opportunities to attract new clientele. You will...
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Health and Benefits Leadership Director
16 hours ago
Toronto, Ontario, Canada WTW Full timeJob SummaryAs a Health and Benefits Client Service Associate Director at WTW, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients.Key ResponsibilitiesMaintain and grow...
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Health and Benefits Leadership Director
13 hours ago
Toronto, Ontario, Canada WTW Full timeJob SummaryAs a Health and Benefits Client Service Associate Director at WTW, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients.Key ResponsibilitiesMaintain and grow...
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Director of Health and Benefits Solutions
2 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Health and Benefits Solutions, you will spearhead significant client engagements that encompass the design and oversight of comprehensive health and benefits programs. Your role will involve shaping strategic initiatives and nurturing relationships with existing clients, while also engaging in opportunities to attract new clients. You will...
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Director of Health and Benefits Solutions
2 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Health and Benefits Solutions, you will spearhead significant client initiatives focused on the design and oversight of comprehensive health and benefits offerings. Your role will involve shaping strategic directions and nurturing relationships with existing clients, while also engaging in opportunities to attract new clientele. You will...
