Health & Benefits Client Service Associate Director
6 days ago
As a Health & Benefits Client Service Associate Director, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and expansion of services to your existing and new clients.
The Role- Maintain and grow a book of clients, leading day-to-day management of complex clients.
- Influence key client decision-makers by soliciting perspectives and addressing stated needs.
- Create demand by aligning growth opportunities with clients' and prospects' needs and objectives.
- Generate and track prospective new client business.
- Onboard new client business, including scoping and contracting.
- Identify client preferences, emerging market trends, best practices, and patterns to understand client issues and implement solutions.
- Lead client teams on delivery, ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards, and ongoing client financial management.
- Develop team members and manage interdependencies between workstreams/functions to ensure the delivery of superior client service and enhance client retention.
- Guide the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management, and implementation oversight, as needed.
- Support global benefit consultant team requirements and relationships.
- Build relationships internally and collaborate effectively on cross-functional teams.
- Finalize and lead client presentations, in collaboration with client service and COE teams.
- Ensure team members apply internal excellence and compliance requirements to all projects.
- 8+ years' experience and demonstrated success in the design and management of complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor.
- Proven track record of creating, managing, and expanding client relationships.
- Demonstrated expertise and business acumen that has driven client acquisition and expansion.
- Record of leading clients across a diverse book of business by identifying client preferences, trends, and patterns and developing tailored, longer-term client strategies.
- Experience in leading the delivery of key services and results that drive client action and plan performance.
- Demonstrated strong negotiation and relationship management skills.
- Strong knowledge of vendors and vendor relationships.
- Polished and well-developed oral and written communication skills.
- Flexibility and proven ability to identify and resolve issues.
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint.
- Provincial Life and Health license required within 180 days of joining.
- CEBS designation, or health and welfare actuarial or underwriting training desired.
We are an equal opportunity employer.
-
Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a seasoned professional to lead our Health and Benefits Client Service team as a Client Service Associate Director. As a key member of our team, you will be responsible for managing a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a team of professionals to deliver...
-
Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a seasoned professional to lead our Health and Benefits Client Service team as a Client Service Associate Director. As a key member of our team, you will be responsible for managing a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a team of professionals to deliver...
-
Toronto, Ontario, Canada WTW Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW. As a key member of our leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a book of clients and develop...
-
Toronto, Ontario, Canada WTW Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW. As a key member of our leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesLead a book of clients and develop...
-
Health & Benefits Client Service Director
6 days ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW (Willis Towers Watson). As a key member of our client service team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesClient...
-
Health & Benefits Client Service Director
6 days ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW (Willis Towers Watson). As a key member of our client service team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesClient...
-
Health & Benefits Client Service Director
6 days ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at WTW (Willis Towers Watson). As a key member of our client service team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key ResponsibilitiesClient...
-
Health & Benefits Client Service Director
6 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
-
Health & Benefits Client Service Director
7 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
-
Health & Benefits Client Service Director
7 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
-
Health & Benefits Client Service Director
7 days ago
Old Toronto, Ontario, Canada Willis Towers Watson Full timeAbout the RoleWe are seeking a highly experienced and skilled Health & Benefits Client Service Associate Director to join our team at Willis Towers Watson. As a key member of our client service leadership team, you will be responsible for leading a book of clients and providing day-to-day leadership support to large, complex clients.Key...
-
Director of Client Services in Health
4 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Client Services in Health & Benefits, you will oversee a portfolio of clients while providing essential leadership support to large and intricate accounts. Your profound expertise in relationship management will be pivotal in ensuring client retention, fostering growth, and promoting the sale of services to both existing and prospective...
-
Director of Client Services in Health
4 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Client Services in Health & Benefits, you will oversee a portfolio of clients while providing daily leadership to large and intricate accounts. Your deep expertise in relationship management will be pivotal in ensuring client retention, expansion, and the promotion of services to both existing and prospective clients. You will guide client...
-
Director of Client Services in Health
4 weeks ago
Toronto, Ontario, Canada WTW Full timeAs a Director of Client Services in Health & Benefits, you will oversee a portfolio of clients while providing essential leadership support to large and intricate accounts. Your profound expertise in relationship management will be pivotal in ensuring client retention, fostering growth, and promoting services to both existing and prospective clients. You...
-
Health and Benefits Director
6 days ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeHealth and Benefits Director Health and Benefits Director As a Health and Benefits Director at Willis Towers Watson, you will lead large, highly visible client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and grow relationships with current clients, as well as participate...
-
Health and Benefits Leadership Director
13 hours ago
Toronto, Ontario, Canada WTW Full timeJob SummaryAs a Health and Benefits Client Service Associate Director at WTW, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients.Key ResponsibilitiesMaintain and grow...
-
Health and Benefits Leadership Director
10 hours ago
Toronto, Ontario, Canada WTW Full timeJob SummaryAs a Health and Benefits Client Service Associate Director at WTW, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients.Key ResponsibilitiesMaintain and grow...
-
Health and Benefits Director
4 weeks ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeAs a Health and Benefits Director, you will lead large, highly visible client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and grow relationships with current clients, as well as participate in prospecting opportunities with new clients. You will serve as a key voice to the...
-
Health and Benefits Associate
4 days ago
Toronto, Ontario, Canada WTW Full timeAbout the RoleWe are seeking a highly skilled and experienced Health and Benefits Associate to join our team at WTW. As a key member of our team, you will play a critical role in supporting our clients' health and benefits programs.Key ResponsibilitiesProject Management: Serve as the lead project manager on select projects, ensuring timely delivery and...
-
Health and Benefits Associate
4 days ago
Toronto, Ontario, Canada WTW Full timeAbout the RoleWe are seeking a highly skilled and experienced Health and Benefits Associate to join our team at WTW. As a key member of our team, you will play a critical role in supporting our clients' health and benefits programs.Key ResponsibilitiesProject Management: Serve as the lead project manager on select projects, ensuring timely delivery and...
