Senior Fraud Strategy Analyst

4 weeks ago

Toronto, Ontario, Canada Equitable Bank Full time
Join a Progressive Team

At Equitable Bank, we are not your typical financial institution. We are dedicated to revolutionizing the banking experience, believing that Canadians deserve superior options. Our culture encourages innovation and creativity, challenging our teams to redefine what is possible in the banking sector. We are a collective of curious and adaptable professionals who thrive on tackling significant challenges. If you are ready to embrace change and contribute to a brighter future, you will find your place with us. Collaborate with colleagues who inspire you to achieve your highest potential while fostering a fun and inquisitive environment.

As a growing organization, we proudly serve over 370,000 clients across Canada through Equitable Bank, recognized as Canada’s Challenger BankTM, with a legacy spanning more than 50 years. Our subsidiary, Concentra Bank, supports credit unions nationwide, reaching over 5 million members. Together, we manage over $100 billion in assets, committed to transforming Canadian banking to enhance lives. Our EQ Bank platform has been honored as the top Schedule I Bank in Canada by Forbes in 2023, 2022, and 2021.

The Senior Analyst, Fraud Strategy & Analytics will report to the Associate Director of Fraud Mitigation, tasked with developing a comprehensive and balanced fraud mitigation strategy for digital banking. This role encompasses fraud strategy and analytics, monitoring, data management, and coordinating responses to fraud incidents. Additionally, you will support various projects, including defining the fraud framework within EQ Bank. These initiatives involve collaboration across multiple teams and contribute to the strategic direction of the organization, aiding senior executives and the Board in decision-making.

Key Responsibilities

  • Fraud Strategy & Analytics:
  • Implement the fraud prevention roadmap for the digital banking platform.
  • Identify, assess, and mitigate emerging fraud trends related to banking and card services.
  • Analyze extensive datasets to uncover fraud trends, patterns, and behaviors.
  • Generate fraud reports to highlight trends and formulate strategies to reduce fraud losses.
  • Pinpoint potential fraud control gaps, evaluate improvement benefits, and collaborate with the Associate Director to implement enhancements.
  • Explore opportunities to enhance operational efficiencies to reduce fraud losses and manage expenses.
  • Fraud Monitoring & Data Management:
  • Collaborate with core teams to establish a performance monitoring schedule.
  • Create reports to track the effectiveness of fraud mitigation tools and other key indicators.
  • Continuously optimize performance in alignment with the latest fraud trends.
  • Manage fraud data to facilitate rapid tracking and monitoring of trends.
  • Partner with Technology teams to ensure access to relevant data pools for effective fraud management.
  • Incident Response & Management:
  • Work with teams such as fraud operations to identify incidents and support response management through collaboration.
  • Assist in developing and maintaining a playbook for responding to fraud incidents.
  • Engage effectively with business partners to design a comprehensive response to fraud incidents and implement plans collaboratively.
About You

  • 2-3 years of experience in fraud strategy, operations, data analytics, risk management, and knowledge management within the financial services sector.
  • Strong understanding of the balance between fraud mitigation and customer experience across various banking channels.
  • Preferred experience related to the Canadian banking and regulatory landscape.
  • Bachelor's degree in statistics, engineering, or a quantitative field; a Master's degree is an advantage.
  • Proven ability to collaborate across different business lines and influence cross-functional teams.
  • Excellent conceptual and critical thinking abilities.
  • Strong presentation, facilitation, and interpersonal skills.
  • Ability to plan, manage, and execute project plans and initiatives.
  • Experience in analyzing and resolving complex business challenges, including ambiguous situations.
  • Strong analytical problem-solving skills, with experience in data analysis, result interpretation, and report writing.
  • Familiarity with SQL, Python, R, Power BI, or Tableau is preferred.
What We Offer

As a full-time permanent employee, you will enjoy:
  • Competitive discretionary bonus.
  • Market-leading RRSP matching program.
  • Comprehensive medical, dental, vision, life, and disability benefits.
  • Employee Share Purchase Plan.
  • Maternity/Parental top-up benefits.
  • Generous vacation policy and personal days.
  • Virtual events to connect with colleagues.
  • Annual professional development allowance and a robust Career Development program.
  • A rewarding opportunity to join one of the leading FinTechs and help shape a new banking experience.

Equitable Bank is committed to fostering an inclusive environment. Our strength lies in our diverse experiences and perspectives, and we support our employees in both their professional and personal growth. We strive to provide a barrier-free recruitment process and work environment for all applicants. Please inform us of any accommodations needed to ensure you can present your best self during the application process and beyond. All candidates must successfully pass a criminal background check and credit check to qualify for employment. While we appreciate your interest, only candidates whose skills and qualifications closely align with the position will be contacted.

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