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Senior Manager, RBC Insurance Fraud Strategy

2 months ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What's the Opportunity?

You will work directly with the RBC Insurance platform and respective line of business owners to develop and design sound Fraud Management practices. You will set the overall Fraud Strategy for RBC Insurance and ensure the effective balance between Fraud Loss, Client Experience, Operational Costs, and Risk Management Framework. You will lead Forecasting and Planning processes for Fraud Management, partnering with Product Managers, Business Risk Leaders, Corporate Investigation Services, and Group Risk Management. You will provide business leaders and senior management within Fraud Management with analysis and insights on trends and overall performance.

What Will You Do?

  • Act as a trusted advisor to RBC Insurance and provide key insights to describe current and expected Fraud Landscapes
  • Lead and present quarterly Fraud Updates
  • Understand internal and external Fraud Schemes, business partner objectives, technology capabilities, and develop strategic plans for addressing new and existing Fraud Risks
  • Perform data analysis to develop a fact base for business cases, which may be required for technology or FTE investment
  • Identify key Fraud Activities that can be out/in-sourced and develop a Fraud Strategy Roadmap
  • Develop and maintain an extensive network of external peers in the industry
  • Conduct research to assess best in class Fraud Mitigation Strategies and technologies
  • Support key business initiatives with Fraud Subject Matter Expertise and optionality

What You Need to Succeed

Must Have:

  • Risk Management or Management Consulting experience
  • Insurance Industry experience and knowledge of Insurance Products
  • Self-Starter, and innovative thinker who can identify optimization opportunities
  • Quantitative and analytical thinker, who can unpack complex and ambiguous problems to identify and distill key opportunities
  • Ability to effectively package opportunities, socialize and gain alignment with critical parties
  • Ability to present to a senior audience and provide compelling evidence towards a course of action
  • Proven Ability to facilitate and manage initiatives and demonstrate impact and influence across multiple businesses and levels of management
  • Mature Business Acumen with proven business results/successes from past positions
  • University Degree and a high level of discretion in handling confidential information

Nice to Have:

  • Advanced Business Degree or graduate degree in a quantitative field of study

What's in It for You?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountabilities

Job Skills

Business Process Improvements, Ethical Business, Fraud Risk Management, Matrix Management, Operational Risks, Performance Management (PM), Resource Coordination, Risk Management, Stewarding, Vision Alignment

Additional Job Details

Job Type:

Full time

Pay Type:

Salaried

Platform:

PERSONAL & COMMERCIAL BANKING

Employment Type:

Regular

Work hours/week:

37.5

Country:

Canada