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Bilingual Senior Fraud Analyst
2 months ago
We are seeking a highly skilled and experienced Senior Fraud Detection Analyst to join our team at Scotiabank. As a key member of our Fraud Detection team, you will play a critical role in preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts.
Key Responsibilities- Prevent and Minimize Fraud: Work with alerts generated by fraud monitoring systems and/or batch reports to analyze activity/trends, review previous activity, and contact customers, branches, and other financial institutions to determine if the account has been compromised and if proactive measures are necessary to block the account from further use.
- Champion Customer Focus: Demonstrate a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Collaborate with the Fraud Detection Team: Work closely and effectively with the rest of the Fraud Detection Team in sharing information and trends to ensure large-scale fraud trends are identified and actioned quickly.
- Monitor and Analyze Data: Monitor Service Level Agreements and Alert queues for timely actioning of alerts as per the queue priority matrix, and identify patterns and trends to engage with appropriate business line partners to escalate if necessary.
- Strong Communication Skills: Possess strong communication skills in both English and French, with the ability to build customer loyalty through listening, relationship building, and professional and persuasive communication skills.
- Flexibility and Adaptability: Demonstrate flexibility and adaptability in a fast-paced, changing environment, with the ability to navigate between multiple Windows-based application systems.
- Critical Thinking and Decision-Making: Possess critical thinking and sound decision-making skills to maintain an acceptable balance between fraud control and customer service.
- Attention to Detail: Demonstrate strong attention to detail with the ability to recognize risk and take appropriate steps to minimize the impact on both the customer and the Bank.
- Customer Service Experience: Possess customer service experience, with a demonstrated commitment to providing quality customer service.
- Analytical and Problem-Solving Skills: Demonstrate strong analytical and problem-solving skills, with the ability to work with complex data and identify patterns and trends.
- Language Skills: Possess fluency in both English and French language skills (reading, writing, and spoken), with the ability to communicate effectively with customers and colleagues.
- 24-Hour Operation: Work in a 24-hour operation environment, with the ability to work flexible hours and adapt to changing priorities.
- Standard Office-Based Environment: Work in a standard office-based environment, with the ability to work in a fast-paced and dynamic environment.
