Network Systems Technician

3 weeks ago

Brossard, Quebec, Canada Bronswerk Group Full time

Who are we?

Bronswerk Group is a global frontrunner in naval, military, and marine Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC-R) systems and equipment. With 12 offices across the globe, we deliver comprehensive solutions for both commercial and military vessels, overseeing every aspect from design to commissioning, installation, and ongoing support.

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Your challenge:

Are you an experienced Computer and Network Technician with over 3 years in infrastructure management? We are looking for someone to contribute to our expanding team in a multi-site environment.

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In this role, you will efficiently address IT incidents, document actions taken, collaborate with internal teams, and engage in company initiatives. Your primary focus will be on maintaining and troubleshooting user computers and ensuring the stability of networks, which is crucial for effective IT and network operations. You will closely collaborate with other IT personnel to plan and execute computer and network upgrades.

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This position also requires you to install, configure, and support the organization's local computers while assisting in the management of local area networks (LAN), wide area networks (WAN), and Internet systems. Familiarity with Azure and Office 365 will be an additional responsibility.

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Main responsibilities:

  • Troubleshoot and resolve issues related to computer equipment and networks.
  • Assist users in addressing software and hardware challenges.
  • Conduct regular maintenance on PCs, including firmware updates, patch management, and backups using remote management tools.
  • Support the installation and configuration of network hardware and software, such as routers, switches, firewalls, and servers.
  • Install and configure operating systems, network services, and applications on computers.
  • Ensure that network security measures are current and effective.
  • Provide technical support to users, resolving connectivity, hardware, and software issues.
  • Deliver both on-site and remote technical assistance to users.
  • Maintain comprehensive records of user issues and their resolutions in the support ticket system.
  • Keep accurate documentation of network configurations, adapters, and system modifications.
  • Manage the telephone system and mobile devices.
  • Participate in team meetings and contribute to the development of IT strategies and projects.
  • Familiarity with Azure and Office 365 is beneficial.

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What sets you apart?

  • Diploma of college studies (DEC) in information technology or a related field (a bachelor's degree in IT is an asset).
  • At least 3 years of experience in a similar capacity.
  • Hands-on experience in PC management and installation.
  • Knowledge of Windows operating systems.
  • Experience with network printers.
  • Familiarity with VMware.
  • A proactive approach with a focus on meeting deadlines.
  • Bilingual proficiency in French and English.
  • Strong organizational skills and ability to prioritize tasks.

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Additional knowledge of the following software may be an asset:

  • Autodesk Products.
  • Various engineering applications.
  • Azure/Office 365.
  • SharePoint.
  • Remote management tools such as Ninja Rmm.
  • MSTeam.
  • Microsoft products.
  • Microsoft Navision (ERP).
  • PowerShell.
  • Skills in diagnosing and resolving hardware and software issues related to networks and computer systems.

Why join the Bronswerk team?

  • Recognized leader in HVAC & Marine Refrigeration Systems.
  • Flexible hybrid work environment.
  • Enjoy Friday afternoons off throughout the year.
  • Participate in Happy Hours, team-building activities, and more.
  • Benefit from a Recognition & Reward Program.
  • Work within a dynamic, diverse, and motivated team.

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