Computer Network Specialist
2 months ago
About Bronswerk Group
Bronswerk Group is a global leader in the design, installation, and maintenance of naval, military, and marine Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC-R) systems and equipment.
We provide turnkey solutions for commercial and military vessels through our 12 offices worldwide, managing the entire process from design to commissioning, installation, and in-service support.
Your Role
We are seeking a skilled Computer Network Specialist to join our growing team in a multi-site environment. As a key member of our IT department, you will be responsible for effectively resolving IT incidents, documenting actions, collaborating with internal teams, and participating in company initiatives.
Key Responsibilities
- Maintain and resolve problems related to computer equipment and networks
- Assist users in resolving software and hardware issues
- Ensure regular PC maintenance, including firmware updates, patch management, and backups via a remote management tool
- Assist in the installation and configuration of network hardware and software, including routers, switches, firewalls, and servers
- Install and configure operating systems, network services, and applications on PCs
- Ensure network security measures are appropriate and up-to-date
- Provide technical support to users, resolving issues related to network connectivity, hardware, and software
- Provide on-site and remote technical support to users
- Maintain detailed records of user issues and resolutions in the support ticket system
- Maintain accurate documentation of network configurations, network adapters, and system modifications
- Manage the telephone system and cell phones
- Participate in team meetings and contribute to the development of IT strategies and projects
- Exposure to Azure and Office 365
Requirements
- Diploma of college studies (DEC) in information technology or a related field (bachelor's degree in IT – an asset)
- Minimum of 3 years of experience in a similar role
- Practical experience in PC management and installation
- Familiarity with Windows operating systems
- Familiarity with network printers
- VMware
- Proactive approach, focused on deadlines
- Bilingual (French/English)
- Excellent sense of organization and priorities
Additional Knowledge
- Autodesk Products
- Variety of engineering applications
- Azure/Office 365
- SharePoint
- Remote management tools such as Ninja Rmm
- MSTeam
- Microsoft
- Microsoft Navision (ERP)
- PowerShell
- Diagnose and resolve hardware and software problems related to networks and computer systems
About the Opportunity
- Industry Leader in HVAC & Marine Refrigeration Systems
- Hybrid work environment
- Friday afternoons off all year round
- Happy Hours, Teambuilding activities, and more
- Recognition & Reward Program
- Opportunity to work in a dynamic, diverse, and motivated team
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