Bilingual Customer Service Representative

2 months ago

Cambridge, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly motivated and experienced Bilingual Customer Service Representative to join our team at CB Canada. As a key member of our customer experience team, you will play a critical role in delivering exceptional customer service and helping to elevate customer experiences.

Key Responsibilities
  • Work closely with internal stakeholders, including sales, marketing, and account management teams, to enhance customer experiences.
  • Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics.
  • Design and implement marketing and engagement strategies for new products or services.
  • Work in a fast-paced, high-volume environment and collect, monitor, and analyze customer feedback and satisfaction.
Requirements
  • Strong business writing skills, including the use of email correspondence.
  • Excellent collaboration and project management skills, with the ability to work effectively in a team environment.
  • Strong technical skills, including knowledge and experience with customer relationship management software (CRM).
  • Proven ability to interpret and analyze data to enhance the customer experience.
About CB Canada

CB Canada is a leading provider of specialized talent solutions, connecting highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We are committed to advocating on behalf of our candidates and promoting them to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Our goal is to help our candidates succeed and advance in their careers.

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