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Office Administrator

2 months ago

Chilliwack, Canada Collage HR Full time

Job Summary:

The Collage HR Office Administrator is responsible for creating a welcoming and inclusive work environment for clients and community members. This role will work to maintain a secure and organized office space, manage relationships and interactions, and provide exceptional customer service.

Key Responsibilities:

  • Manage client experience and ensure a culturally sensitive and accessible environment.
  • Provide a empathetic and gentle approach to difficult interactions to ensure client, community, and team safety.
  • Conduct initial intake conversations with new clients and provide a warm and welcoming experience.
  • Work closely with the management team to ensure a collaborative and efficient operation of the office.
  • Support office operations and implement established policies and procedures to ensure smooth day-to-day activities.
  • Oversee office interactions, respond to requests and questions, and maintain office efficiency.
  • Provide direct administrative support, including scheduling appointments, meetings, and events.
  • Assist with office space planning, maintenance, and supply management.
  • Liaise with staff to share information and provide guidance as needed.
  • Maintain confidentiality of client-related information.
  • Participate in proactive staff wellness initiatives.
  • Compile information for reports and maintain comprehensive statistics.
  • Contribute to the development of wrap-around services.
  • Work collaboratively with the team to maintain a welcoming and high-functioning office.
  • Provide reception coverage.
  • Comply with company policies and procedures.

Requirements:

  • 3-5 years' experience in an administrative or office management role.
  • Knowledge of local and urban Indigenous cultures is an asset.
  • Excellent interpersonal and communication skills.
  • Empathetic approach to working with individuals who are unhomed or dealing with addictions.
  • Proficiency in MS Office programs, including Word, Excel, Outlook, and PowerPoint.
  • Knowledge of WorkSafeBC requirements and ability to ensure compliance.
  • Self-motivated individual with the ability to work with minimal supervision in a team-oriented setting.
  • Knowledge of clerical practices and procedures, as well as organization management principles.
  • Strong time-management and people skills, flexibility, and multitasking ability.
  • Ability to maintain confidentiality, problem solve, and take initiative.
  • Understanding of an interdisciplinary approach and respect for non-legal supports.
  • Commitment to a collaborative team environment.
  • A clear criminal reference check and Vulnerable Sector Clearance will be a condition of employment.