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Client Support Specialist
3 months ago
As a Client Support Specialist at Invesco, you will play a crucial role in ensuring customer satisfaction and enhancing client relationships. Your expertise will be essential in addressing inquiries and resolving issues effectively.
Qualifications- Education: Completion of secondary (high) school graduation certificate is required.
- Experience: Previous experience in a customer service role is considered an asset.
This position is based in an urban setting, within the private sector, specifically in a consulting firm atmosphere. Remote work options are available to accommodate various work preferences.
Key Responsibilities- Provide guidance to clients regarding marketing and sales promotion strategies.
- Effectively manage and resolve customer complaints and concerns.
- Respond to customer inquiries and deliver accurate information.
- Facilitate refunds and credits as necessary.
- Gather and analyze relevant information to address client feedback and inquiries, ensuring the delivery of valuable services.
- Document and track complaints for future reference.
- Engage with clients post-sale to offer continued support and assistance.
The role requires a keen attention to detail and the ability to thrive in a fast-paced environment while managing pressure effectively.
BenefitsInvesco offers a comprehensive benefits package, including:
- Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
- Financial Benefits: Life insurance and a Registered Retirement Savings Plan (RRSP).
We are committed to creating an inclusive workplace. Our support for individuals with disabilities includes:
- Physical accessibility accommodations (e.g., ramps, elevators).
- Visual accessibility accommodations (e.g., braille, screen readers).
- Auditory accessibility accommodations (e.g., transcription software).
- Mentorship and networking opportunities for persons with disabilities.
- Awareness training for employees to foster a welcoming environment.
- Inclusive recruitment policies that accommodate diverse candidates.
Invesco values diversity and implements hiring practices that promote equality for visible minorities, including:
- Hiring policies that discourage discrimination.
- Diversity and cross-cultural training for a welcoming workplace.
This position requires a commitment of 40 hours per week, with flexibility for remote work arrangements.
