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IT Support Specialist

1 month ago

Gatineau, Quebec, Canada Prosomo, Inc. Full time
IT Technician Job Description

Prosomo's experts have nearly 75 years of experience and have helped nearly 6000 clients in their careers. We specialize in business strategies and solutions and support companies in several practice areas: marketing, technology, human resources, and finance.

We are seeking an IT Technician to join our team. Under the supervision of the Technology Department Director, the technician will be responsible for providing remote and on-site technical support to clients.

Key Responsibilities
  1. Provide technical support to clients with various technical issues;
  2. Maintain computer systems, programs, applications, and software;
  3. Document tasks performed;
  4. Manage computer networks, including user accounts, password changes, access allocation, security rules, OU creation, and GPO management;
  5. Ensure timely completion of tasks and follow-ups;
  6. Operate email services, internal applications, and the Microsoft network environment (Active Directory, DNS, DHCP);
  7. Manage backups.
Requirements
  1. Ability to work independently or as part of a team;
  2. Provide excellent customer service;
  3. Maintain a positive and professional attitude;
  4. Knowledge of Microsoft (Active Directory, DNS, DHCP, Print servers);
  5. Knowledge of Microsoft Office 365;
  6. Knowledge of Microsoft Server 2012, 2016, and 2019;
  7. Valid driver's license;
  8. Proficiency with Zoho operating system;
  9. Technical diploma in computer science or a bachelor's degree in computer science (asset);
  10. Own a vehicle (asset);
  11. Bilingual (French and English) (asset).
What We Offer
  • Gym (Fitness Center)
  • Health Program
  • RRSP (Retirement Savings Plan)
  • Flexibility
  • Coffee
  • Work-life balance
  • Continuing education

We are committed to providing a positive and supportive work environment.

Only successful candidates will be contacted for an interview.

Please submit your CV and a letter of introduction.

We value your privacy and will only use your information for recruitment purposes.