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Digital Project Manager

2 months ago

Old Toronto, Ontario, Canada S I Systems Full time
Job Summary

We are seeking an experienced Project Manager to lead the execution of sales-related projects for our Global Contact Centres, working as part of an agile team. The successful candidate will be responsible for driving sales growth capabilities in our Voice and Non-Voice Channels, in collaboration with other Canadian Banking channels.

Key Responsibilities
  1. Project Leadership: Ensure project adherence to bank project management policies and standards, and deliver on time, scope, and budget.
  2. Business Case Development: Create business cases as appropriate, following the bank's PMO guidelines.
  3. Project Scoping: Manage project scoping, ensuring that objectives, deliverables, assumptions, dependencies, and constraints are clearly defined and documented.
  4. Stakeholder Management: Establish a strong working relationship with internal clients for each assigned project.
  5. Project Documentation: Prepare Project Management documentation, including project charter, schedule, budget, communication plan, risk assessment, and integrated project plan.
  6. Business Requirements Definition: Coordinate the definition of the project's business requirements with business leads/subject matter experts.
  7. Project Execution: Manage overall project execution phase, including creating a robust project plan, identifying project dependencies, integrating project components, tracking activities to the project plan, and proactively managing, raising, and resolving project risks and issues.
  8. Project Budget Management: Manage, track, and report on the project budget as applicable.
  9. Project Communication: Prepare Executive level presentations to communicate project status to team members/senior management, and prepare project communication documentation such as project dashboards, meeting minutes, etc.
  10. Project Closure: Ensure adherence to the Project Change Management process, and lead operational and financial activities to formally close the project.
Requirements
  1. Experience: 7-10+ years of experience as a Project Manager with Agile environment experience running sprints.
  2. Skills: 7+ years of hands-on experience in MS Office suite and project/process design and administration tools (e.g. Visio, MS Project).
  3. Language: Spanish fluency is mandatory.
  4. Education: PMP and/or Scrum Designation mandatory, Bachelor's or Master's degree in Computer Science or related field preferred.