Digital Product Strategy Director
2 months ago
We're a global digital transformation partner for change agents, working to modernize their organizations.
Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.
What We DoWe offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.
We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization's broader ecosystem.
Our CultureWe value humanity, diversity, and authenticity as much as we do excellence and innovation.
Job DescriptionWe're seeking a seasoned authority of all things digital product technology and business strategy to lead our North American market efforts.
As a Digital Product Strategy Director, you will develop strategies tailored to the North American market, enhancing client relationships and driving practice growth.
You will provide territory-specific insight into market trends, leveraging your network of both enterprise brands and technology partners to ensure our successful positioning as solution leaders in the North American region.
Key Responsibilities- Client Relationship Management: Working with Client Services, building and maintaining strong relationships with clients in North America, acting as a trusted advisor and point of contact for all platform-related matters.
- Product Leadership: Seasoned authority of all things digital product technology and business strategy including planning, prioritization, requirements, experimentation, and execution to achieve critical metrics and optimize end-to-end growth.
- Discovery: Lead Discovery engagements, which means strong problem-solving skills to take an ambiguous problem and develop a structured and logical framework to define the problem, analyze data and make actionable recommendations that appeal to all stakeholders.
- Thrive in Ambiguity: With a flexible operating range and constantly call into question assumptions and biases and motivate teams to do the same.
- Collaboration: Able to work with cross-functional teams, including sales, marketing, technology, and operations, to align platform strategies with overall business objectives.
- Project Delivery Collaboration: Actively participate in the delivery of client projects, working closely with the project teams to ensure the successful implementation of platform solutions.
- Business Development: Working with sales teams, support business development efforts by identifying new business opportunities in the North American market, conducting market research and analysis, participating in sales presentations, and providing subject matter expertise.
- Platform SME: Formulating what questions to ask potential or existing clients to quickly understand where they are on their modernization or transformation journey, how they are set up from an operational perspective and to rapidly bring insight into the types of challenges they may be facing from joining up omni-channel or channel-less customer journeys.
- Proven track record of success in leading and managing projects where complex solutions involving multiple systems and vendors were involved.
- Deep knowledge of platform best practices, omni-channel or channel-less operations, user experience and digital marketing strategies.
- Strong business acumen, with experience in business development, sales, and client relationship management.
- Highly capable technical acumen with experience leading or managing technical people (developers, architects, solution consultants).
- Ability to travel within North America as needed for client meetings and business development opportunities.
- Flexibility - work where you work best
- Competitive benefits plan
- Generous paid time off - take the time you need to be balanced and energized
- A growing company means many opportunities for advancement - we like to promote from within
- Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself
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