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Sales Development Manager

2 months ago

Montreal, Quebec, Canada Accor Hotels Full time
Job Summary

We are seeking a highly skilled Sales Development Manager to join our team at Accor Hotels. As a key member of our sales team, you will be responsible for driving business growth and revenue through effective sales strategies and customer relationships.

Key Responsibilities
  • Sales Support
    • Maintain in-depth knowledge of our hotel features, services, and amenities, including hours of operation, function space, entertainment options, and menus.
    • Develop and maintain relationships with clients to understand their needs and preferences.
    • Coordinate all group arrangements, including site inspections and program planning.
    • Communicate client needs and specifications to relevant departments to ensure seamless execution.
    • Follow up with post-conference reports and review group billings to ensure accuracy and timeliness.
    • Input all group bookings and update booking activities in our system on a weekly basis.
    • Prepare reports, maintain proper records, and filing systems in accordance with our sales administration process.
    • Maintain a comprehensive understanding of our hotel's safety guidelines and emergency procedures.
  • Client Relations
    • Promote positive relationships with clients and respond to their requests in a timely and courteous manner.
    • Acknowledge and handle client complaints and comments in a tactful and efficient manner.
    • Report incidents or irregularities to management to ensure prompt resolution.
  • Business Development
    • Develop and implement sales strategies to drive business growth and revenue.
    • Identify opportunities to upsell and promote our hotel's facilities and services to maximize sales revenue.
    Requirements
    • Strong sales and customer service skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Proficiency in sales administration software and systems.
    • High school diploma or equivalent required; degree in hospitality or related field preferred.