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Client Support Specialist

3 months ago

Pickering, Ontario, Canada APS Metal Industries Full time
Job Overview

We are seeking a dedicated Customer Service Agent to join our team at APS Metal Industries. This role is essential in ensuring customer satisfaction and maintaining our reputation for quality service.

Employment Details
  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 40 hours per week
QualificationsEducation
  • Completion of a college, CEGEP, or other non-university certificate or diploma from a program lasting 3 months to less than 1 year.
Experience
  • 2 to less than 3 years of relevant experience.
Key Responsibilities
  • Respond to both written and verbal inquiries from clients.
  • Address and resolve customer complaints or concerns effectively.
  • Provide detailed information regarding services offered, including pricing.
  • Maintain accurate records and statistics related to customer interactions.
  • Perform general office tasks as required.
  • Log and manage customer complaints.
  • Clarify procedures, risks, and benefits to clients.
  • Follow up with clients post-sale to ensure ongoing support.
  • Conduct data entry and maintain financial records.
  • Manage work orders and follow up on any issues.
Technical Skills
  • Proficient in using the Internet and various software applications including MS Excel, MS Outlook, MS Windows, MS Word, and QuickBooks.
  • Familiarity with spreadsheet management and electronic mail systems.
Industry Experience
  • Experience in the metal fabrication sector is preferred.
Personal Attributes
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Ability to meet tight deadlines and work under pressure.
  • Excellent interpersonal skills with a focus on client satisfaction.
  • Strong oral and written communication skills.
  • Dependable, organized, and flexible team player.
  • Demonstrated initiative and sound judgment.
  • Ability to multitask and learn quickly.
Health and Financial Benefits
  • Comprehensive health care plan including dental and vision care benefits.
  • Disability benefits and group insurance options available.
Screening Questions
  • Are you available for the advertised start date?
  • Are you currently legally authorized to work in Canada?
  • Are you willing to relocate for this position?
  • Do you reside near the advertised location?
  • Do you have prior experience in this field?