Digital Product Delivery Manager

6 days ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to delivering exceptional guest experiences. Our company culture is built on the principles of recognizing and welcoming individuals, treating everyone with respect, and creating lasting impressions.

About the Role:

We are seeking a highly skilled Digital Product Delivery Manager to lead the delivery of new digital products, features, and experiences in line with our commercial organization's priorities and strategies. This role will be responsible for leading a cross-functional digital product team in shipping new development and continuous improvement opportunities across the customer journey.

Key Responsibilities:

  • Develop and execute the digital product roadmap, prioritizing initiatives across the commercial technology stack to accelerate new feature releases and adoption.
  • Lead product increment planning to align development with business goals, ensuring clear vision on user experience and business impact.
  • Collaborate with product owners, enterprise architects, and other peers to determine the overall strategic direction and business contribution of the digital product roadmap.
  • Establish and maintain regular written and in-person communications across organizational teams, stakeholders, and sponsors.
  • Lead daily stand-ups, sprints, and retrospective meetings to help teams implement change effectively.
  • Ensure deliverables meet quality standards at the end of each sprint.
  • Quickly resolve conflicts and remove obstacles that may occur.
  • Partner with product owners to handle new requests and backlogs.
  • Create new business specifications, process/data flow diagrams, and charts to provide direction to in-house teams and/or agency partners.

Requirements:

  • 5-7 years of experience in a fast-paced environment leading agile transformation and successfully shipping large-scale, consumer products.
  • Proven track record in delivering cross-functional programs while leveraging Agile/Scrum frameworks.
  • Experience in delivering with internal and external product teams/stakeholders.
  • Experience working across cross-functional teams with diverse profiles of people, processes, and priorities.
  • Bachelor's degree in business or IT discipline (Computer Science).
  • Certifications in Agile/PMI.

What We Offer:

Four Seasons Hotels and Resorts offers a hybrid working model, with a requirement of 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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