Director of Global Workforce Strategy
4 weeks ago
Opportunity in Workforce Management Leadership
Manulife is a prominent financial services organization dedicated to innovation and customer-focused solutions. We are currently in search of a Director of Workforce Planning and Analytics to lead our skilled team. This pivotal role involves overseeing both long-term and short-term forecasting, capacity management, and enhancing financial performance through effective workforce strategies.
Key Responsibilities:
- Formulate and execute comprehensive workforce planning initiatives
- Guide a team of experts to improve operational productivity
- Engage with executive leadership to maximize efficiency and reduce costs
- Evaluate data and deliver actionable insights to inform strategic decisions
Qualifications:
- Over 10 years of experience in Workforce Management within a contact center environment
- Proven analytical skills coupled with strong leadership abilities
- Exceptional communication and stakeholder engagement skills
- Capacity to thrive in high-pressure situations and prioritize tasks effectively
If you are driven by the desire to enhance organizational effectiveness through strategic workforce planning and thrive in a collaborative atmosphere, we invite you to explore this opportunity. Contribute to the evolution of financial services and positively impact the experiences of our clients.
About Manulife:
Manulife is committed to fostering a diverse and inclusive workplace, promoting a culture of values where every individual can excel. Our focus on continuous improvement and corporate responsibility distinguishes us in the financial sector. Be part of our mission to redefine the landscape of financial services and create limitless opportunities for personal and professional growth.
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Director of Global Workforce Strategy
4 weeks ago
Toronto, Ontario, Canada Manulife Full timeOpportunity in Workforce Management LeadershipManulife is a prominent financial services organization committed to innovation and customer-focused solutions. We are currently looking for a Director of Workforce Planning and Forecasting to enhance our operational capabilities. In this pivotal role, you will oversee both long-term and short-term forecasting,...
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Director of Global Workforce Strategy
4 weeks ago
Toronto, Ontario, Canada Manulife Full timeOpportunity in Workforce Management LeadershipManulife is a prominent financial services organization dedicated to digital innovation and customer-focused solutions. We are currently looking for a Director of Workforce Planning and Analytics to enhance our vibrant team. In this pivotal role, you will oversee both long-term and short-term forecasting, manage...
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