Director of Global Workforce Strategy

4 weeks ago


Toronto, Ontario, Canada Manulife Full time

Opportunity in Workforce Management Leadership

Manulife is a prominent financial services organization committed to innovation and customer-focused solutions. We are currently looking for a Director of Workforce Planning and Forecasting to enhance our operational capabilities. In this pivotal role, you will oversee both long-term and short-term forecasting, capacity management, and financial performance through effective workforce strategies.

Key Responsibilities:

  • Formulate and execute comprehensive workforce planning initiatives
  • Guide a team of professionals to improve operational productivity
  • Engage with executive leaders to maximize performance and minimize costs
  • Evaluate data and deliver insights to inform strategic decisions

Qualifications:

  • Over 10 years of experience in Workforce Management within a contact center environment
  • Exceptional analytical and leadership skills
  • Strong communication and stakeholder engagement abilities
  • Capacity to thrive in high-pressure situations and manage priorities effectively

If you are dedicated to enhancing organizational effectiveness through strategic workforce planning and enjoy a collaborative atmosphere, we invite you to explore this opportunity. Be part of our mission to transform the financial services landscape and positively impact our clients' lives.

About Manulife:

We prioritize diversity and inclusion, cultivating a culture grounded in values that empower every individual to excel. Our commitment to ongoing innovation and corporate responsibility distinguishes us in the financial sector. Together, we are redefining the future of financial services and creating limitless opportunities for professional growth and advancement.



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