Customer Service Coordinator

4 days ago

Ottawa, Ontario, Canada University of Ottawa Full time

About the Role

The University of Ottawa Library is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for providing exceptional service to students, faculty, and staff, while also contributing to the development and implementation of initiatives to enhance the student experience.

Key Responsibilities

  • Provide technical expertise and support to Library customers, including assistance with library services, computerized catalog, databases, and research guides.
  • Work closely with librarians to transfer requests and handle customer inquiries in a professional manner.
  • Act as an expert on systems and software related to collection access, such as the integrated library system, point-of-sale terminals, and interlibrary loan system.
  • Organize and deliver orientation sessions and workshops to raise awareness of specialized resources and tools.
  • Contribute to the development and implementation of initiatives to enhance the student experience and promote the success of students.

Requirements

  • Post-secondary education in a relevant field or equivalent professional experience.
  • At least 3 years experience in customer service.
  • At least one year experience in file coordination.
  • Knowledge of university libraries and bibliographic elements required for document retrieval.
  • Knowledge or experience of managing an integrated library system.
  • Proficiency in using computer systems and software, including word processing, spreadsheets, databases, presentation software, and the Internet.
  • Ability to present to groups in French and English.
  • Interpersonal and communication skills with a variety of clientele.
  • Ability to work on several files simultaneously and as part of a team.
  • Bilingualism - French and English (oral and written) - Front-line position.

Working Conditions

The incumbent may be asked to work on the Main campus, the Roger-Guindon building, or Lees campus. A part-time schedule of 14 hours per week is required, with a varied schedule containing weekends, evenings, and public holidays.

  • Customer Service Coordinator

    1 week ago

    Ottawa, Ontario, Canada PHI BEAUTY BAR Full time

    About the RoleWe are seeking a highly organized and detail-oriented Spa Supervisor to join our team at PHI BEAUTY BAR. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our spa facilities.Key ResponsibilitiesMaintenance and Repair: Coordinate with vendors to arrange for maintenance and repair work...

  • Warranty Coordinator

    5 days ago

    Ottawa, Ontario, Canada Minto Group Full time

    About the RoleThe Warranty Coordinator is a key member of our team, responsible for providing exceptional customer service to homeowners. This role involves processing inquiries related to service, repairs, or outstanding work, ensuring timely and efficient resolution.Key ResponsibilitiesMonitor the Tarion portal daily to identify and print new conciliations...

  • Warranty Coordinator

    5 days ago

    Ottawa, Ontario, Canada Minto Group Full time

    About the RoleThe Warranty Coordinator is a key member of our team, responsible for providing exceptional customer service to homeowners. This role involves processing inquiries related to service, repairs, or outstanding work, ensuring timely and efficient resolution.Key ResponsibilitiesMonitor the Tarion portal daily to identify and print new conciliations...

  • Warranty Coordinator

    6 days ago

    Ottawa, Ontario, Canada Minto Group Full time

    About the RoleThe Warranty Coordinator is a key member of our team, responsible for providing exceptional customer service to homeowners. This role involves processing inquiries related to service, repairs, or outstanding work, ensuring timely and efficient resolution.Key ResponsibilitiesMonitor the Tarion portal daily to identify and print new conciliations...

  • Customer Service Coordinator for Retail Operations

    4 weeks ago

    Ottawa, Ontario, Canada Marshalls Full time

    Marshalls - Retail Customer Service CoordinatorBecome a vital member of our team at Marshalls, where we foster a distinctive culture that emphasizes teamwork and appreciation. As a Retail Customer Service Coordinator, you will be instrumental in delivering exceptional customer service and ensuring an inviting shopping atmosphere. Here’s what you can...

  • Customer Service Operations Coordinator

    4 weeks ago

    Ottawa, Ontario, Canada March Networks Full time

    Company Overview:March Networks is dedicated to fostering a supportive and engaging workplace where employees can excel. We prioritize a healthy work-life balance and provide opportunities for professional growth within a global technology firm that values collaboration and innovation. Role Overview: The Customer Operations Specialist, reporting to the...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Assistance CoordinatorWe are seeking a highly skilled Customer Assistance Coordinator to provide exceptional customer service to our clients at beBee Professionals in Ottawa.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide excellent communication and interpersonal skills to build...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Assistance CoordinatorWe are seeking a highly skilled Customer Assistance Coordinator to provide exceptional customer service to our clients at beBee Professionals in Ottawa.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide excellent communication and interpersonal skills to build...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Care Coordinator OpportunityWe are seeking a highly skilled Customer Care Coordinator to provide exceptional customer service to our clients at beBee Professionals in Ottawa.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide excellent communication and interpersonal skills to build...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Care Coordinator OpportunityWe are seeking a highly skilled Customer Care Coordinator to provide exceptional customer service to our clients at beBee Professionals in Ottawa.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide excellent communication and interpersonal skills to build...

  • Customer Success Coordinator

    1 day ago

    Ottawa, Ontario, Canada Intouch Insight Full time

    {"About the Role": "We are seeking a highly skilled Customer Success Coordinator to join our team at Intouch Insight. As a key member of our Customer Success Team, you will play a critical role in ensuring our clients achieve customer experience excellence through our innovative services and technology.", "Key Responsibilities": "\t* Collaborate with clients...

  • Customer Success Coordinator

    1 day ago

    Ottawa, Ontario, Canada Intouch Insight Full time

    {"About the Role": "We are seeking a highly skilled Customer Success Coordinator to join our team at Intouch Insight. As a key member of our Customer Success Team, you will play a critical role in ensuring our clients achieve customer experience excellence through our innovative services and technology.", "Key Responsibilities": "\t* Collaborate with clients...

  • Customer Care Coordinator

    1 day ago

    Ottawa, Ontario, Canada Mattamy Homes Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...

  • Customer Success Coordinator

    1 day ago

    Ottawa, Ontario, Canada Intouch Insight Full time

    {"About the Role": "We are seeking a skilled Customer Success Coordinator to join our team at Intouch Insight. As a key member of our Customer Success Team, you will play a vital role in ensuring our clients achieve customer experience excellence through our innovative services and technology.", "Key Responsibilities": "\t* Collaborate with clients to...

  • Customer Success Coordinator

    1 day ago

    Ottawa, Ontario, Canada Intouch Insight Full time

    {"About the Role": "We are seeking a skilled Customer Success Coordinator to join our team at Intouch Insight. As a key member of our Customer Success Team, you will play a vital role in ensuring our clients achieve customer experience excellence through our innovative services and technology.", "Key Responsibilities": "\t* Collaborate with clients to...

  • Customer Care Coordinator

    1 day ago

    Ottawa, Ontario, Canada Mattamy Homes Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...

  • Customer Experience Coordinator

    1 week ago

    Ottawa, Ontario, Canada Mattamy Homes Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Customer Care team at Mattamy Homes Limited. As a key member of our team, you will play a vital role in ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide...

  • Customer Experience Coordinator

    1 week ago

    Ottawa, Ontario, Canada Mattamy Homes Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Customer Care team at Mattamy Homes Limited. As a key member of our team, you will play a vital role in ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide...

  • Customer Service Manager

    2 weeks ago

    Ottawa, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...

  • Customer Service Specialist

    1 week ago

    Ottawa, Ontario, Canada British Council Full time

    Job Title: Young Learner CoordinatorLocation: RemoteType of Contract: Fixed-term, maternity coverEmployment Requirements: Pre-existing right to work in Bulgaria at the time of application.Pay Band: Local pay band 2/JSalary: 1 800 BGN gross /month/full timeAdditional Benefits:13th salaryAdditional Medical insurance covering immediate family23 working days of...