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Customer Care Coordinator

2 months ago

Ottawa, Ontario, Canada Mattamy Homes Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.

Key Responsibilities
  • Provide exceptional customer service to homeowners, responding to inquiries and concerns in a timely and professional manner.
  • Prepare and distribute construction notices, amendments, and other important documents to homeowners.
  • Process and track homeowner information, including TouchPoints and Tarion portal submissions.
  • Assist with scheduling and planning homeowner information sessions and community events.
  • Collaborate with internal departments to problem-solve and share customer feedback.
  • Provide administrative support to Customer Care Specialists and Senior Customer Care Manager.
Requirements
  • Post-secondary degree or diploma in a related field.
  • 2+ years of experience in an administrative role, preferably in a corporate environment.
  • Strong computer skills in MS Office, particularly Excel.
  • Excellent organizational and time management skills, with the ability to meet deadlines in a fast-paced environment.
  • Self-motivated and confident individual with excellent communication and interpersonal skills.
About Mattamy Homes

Mattamy Homes is the largest privately owned homebuilder in North America, with a reputation for delivering exceptional quality and customer service. We are committed to creating and promoting a diverse and inclusive environment where everyone can do their best work.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation through any aspect of the selection process, please notify us on your application and we will work with you to meet your needs.