Customer Success Coordinator

1 day ago

Ottawa, Ontario, Canada Intouch Insight Full time
{"About the Role": "We are seeking a skilled Customer Success Coordinator to join our team at Intouch Insight. As a key member of our Customer Success Team, you will play a vital role in ensuring our clients achieve customer experience excellence through our innovative services and technology.", "Key Responsibilities": "
\t* Collaborate with clients to understand their objectives and develop tailored programs to meet their needs
\t* Work closely with our Operations team to ensure timely delivery of programs, including mystery shopping, operational audits, and customer-satisfaction surveys
\t* Provide data-driven recommendations for improvements to our clients' programs and brand
\t* Build strong relationships with clients, focusing on adoption of our suite of products and highlighting insights that give value to their organizations
\t* Stay up-to-date with our ever-developing suite of products and translate that knowledge to consistently provide real customer value
\t* Work confidently within our coast-to-coast team to achieve goals and objectives
", "Requirements": "
\t* 1-3 years of experience in Customer Success Management, Client Management, or Project Management
\t* Strong analytical skills, with the ability to conduct problem analysis and find win-win solutions
\t* Excellent communication skills, with the ability to effectively communicate with clients and internal teams
\t* Proficiency with MS Excel and Word
\t* Industry-specific experience, including customer-facing software solutions, mystery shopping software, quantitative research, or retail operations
\t* Detail-orientation and commitment to high-quality output
", "What We Offer": "
\t* A dynamic and collaborative work environment
\t* Opportunities for professional growth and development
\t* A competitive compensation package
\t* A chance to work with a leading provider of innovative services and technology
"}

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