Service Coordinator, Bilingual
2 days ago
We are seeking a highly skilled Service Coordinator, Bilingual to join our team at Plan Group. As a Service Coordinator, Bilingual, you will play a crucial role in supporting our service team and national projects.
Key Responsibilities:- Provide exceptional support to the service team and national projects
- Prepare and draft service agreements, ensuring accuracy and attention to detail
- Follow up on files, ensuring timely completion and resolution
- Respond to customer inquiries, utilizing computerized systems, email, and phone
- Assign tasks to the technical team, ensuring seamless project execution
- Provide customer feedback, ensuring satisfaction and loyalty
- Prepare invoices, ensuring accuracy and timeliness
- Perform other related tasks, as required
- Autonomy and ability to work independently
- Strong sense of priorities and time management
- Bilingualism (spoken and written) in English and French
- Proficiency in Office suite
- Experience in customer service and office automation
- DEP/technical diploma in office automation, administration, or related field
- Experience in structured cabling network or related field
- Daytime schedule, Monday to Friday
- Group insurance program after 3 months at company expense
- Group life insurance (optional, at employee's expense)
- Salary according to experience
We are an equal opportunity employer and welcome applications from diverse candidates. Please note that only those who will be considered for an interview will be contacted. Accommodations for applicants with disabilities will be made during the recruitment process.
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