Aquatics Program Manager

4 days ago


Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time
About the Role

We are seeking a highly motivated and experienced Aquatics Program Manager to lead our Aquatics staff team and contribute to the delivery of high-quality aquatic programs. As a key member of our team, you will be responsible for ensuring the provision of a safe aquatic environment, developing and implementing strategies to achieve program growth, and providing leadership through direct service delivery.

About the Company

The YMCA of Greater Vancouver is a leading charity in the Lower Mainland, providing vital community services that have a positive impact on some of the community's most pressing social issues. We are committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported.

Key Responsibilities
  • Develop and implement strategies to achieve and sustain program growth for aquatic programming
  • Ensure the provision of a safe aquatic environment through the hiring, supervision, and training of lifeguards, instructors, and volunteers
  • Perform service standards and provide leadership through direct service delivery, with a focus on program quality and participant engagement
  • Identify resource needs and liaise with Recruitment for hiring of new staff
  • Provide role and program-specific orientation and training to new employees and volunteers
  • Coach, develop, and support employees and volunteers to achieve excellence in service delivery
  • Provide ongoing management of employee and volunteer performance and complete reviews within required process timeframes
  • Deal with performance issues using the required steps in the discipline process, up to and including termination
  • Participate in branch/program planning sessions and assist with the development and implementation of program plans and materials, ensuring compliance with Association/legislative requirements
  • Assist in preparation of program operating budget and ensure program is delivered within budget
  • Attend staff meetings, planning sessions, and training events as required
  • Explore and develop community partnership opportunities with the goal of increasing the breadth of YMCA programs and services
  • Communicate with program participants and/or stakeholders to ensure service delivery standards are being met
  • Promote philanthropy through the YMCA's annual Community Campaign
Requirements
  • Minimum 3 years progressive, results-oriented, customer service, and supervisory experience
  • Post-secondary education in a related field
  • Demonstrated achievement in implementing service standards
  • Current Standard First Aid and CPR-C & AED certificate
  • Access to a vehicle or ability to travel within the Lower Mainland and Fraser Valley
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable sector Search
  • 3 professional references
Additional Qualifications (assets)
  • Aquatics supervisory experience
  • Lifeguard/Swim Instructor experience
  • Aquafit
Competencies
  • Commitment to Organization and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes, and values of the YMCA.
  • Leadership: Motivates and inspires self and others to take action to achieve desired outcomes.
  • Communication: Communicates in a thorough, clear, and timely manner.
  • Creativity and Innovation: Develops new ways or adapts existing ideas to improve programs and service.
  • Team Work: The ability to work effectively with others to achieve optimal results.
  • Product Knowledge: Thorough understanding of the components required in providing quality care.
About You
  • Do the right thing - You are caring, respectful, honest, and responsible in all you do.
  • Put people first - You believe in the strengths, perspectives, and passion of people.
  • Keep our promises - You do what you say you will do.
  • Lead by example - You are courageous, speak with conviction, listen attentively, and collaborate.


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