Head of Professional Practices

2 months ago

Toronto, Ontario, Canada Manulife Full time

Job Summary

The Senior Director, Quality Assurance will be responsible for leading the development and implementation of a global quality assurance program for Audit and Advisory Services at Manulife. This program will ensure conformance with professional standards and regulatory requirements, achievement of performance objectives, and continuous improvement.

Key Responsibilities

  • Develop and implement a comprehensive quality assurance program that evaluates and ensures conformance with professional standards and regulatory requirements.
  • Design and manage quality assurance reviews to ensure compliance with professional standards and regulatory requirements.
  • Establish methodologies, tools, and processes for conducting quality assurance assessments and identifying areas for improvement.
  • Provide guidance and support to audit teams to address findings, improvement opportunities, and implement corrective actions.
  • Monitor key performance indicators and metrics to evaluate the effectiveness of the quality assurance program and identify opportunities for enhancement.
  • Manage ongoing improvement initiatives and projects taken on by the Professional Practices Team, ensuring alignment with Internal Audit professional standards, frameworks, and leading industry practices.
  • Stay up-to-date with emerging trends, regulations, and developments in the internal audit profession to continuously improve the quality assurance program.
  • Prepare reports and present to the Audit Leadership Team on the results of quality assurance assessments and recommendations for improvement.
  • Participate in all communications to the Manulife Executive Leadership Team and Audit Committee relating to the results of quality assessments.
  • Contribute to the development of Audit and Advisory Services policies, procedures, strategy, direction, and related training to ensure Manulife Audit and Advisory Services meets the highest quality standards.
  • Continuously improve audit and administration processes using technology to the fullest.
  • Manage information gathering, reporting, and tracking of items for external regulators.

Requirements

  • Excellent knowledge of audit methodologies, control frameworks, risk management practices, and regulatory requirements relevant to the Internal Audit profession.
  • Extensive experience in internal audit, with a strong understanding of audit methodologies, standards, and practices.
  • University Degree plus a recognized accounting (CA, CMA, CGA, CPA) or auditing (CIA, CISA) professional designation preferred.
  • Proven track record in developing and implementing quality assurance programs within a corporate environment.
  • Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders at all levels.
  • Attention to detail and a commitment to maintaining high standards of quality and integrity in audit processes.
  • Knowledge of relevant regulatory requirements and industry best practices in internal audit quality assurance.
  • Ability to effectively manage regulatory relationships and navigate regulatory requirements relevant to the Internal Audit profession to ensure adherence to industry standards.
  • Demonstrated ability to work effectively in diverse environments and cultures, over a number of geographically dispersed office locations.
  • Strong understanding of cultural differences across countries with good relationship skills, including a demonstrated ability to deal effectively with staff at all levels and different locations.
  • Training or facilitation experience desired.

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