Customer Experience Director

4 weeks ago


Thunder Bay, Ontario, Canada Home Depot of Canada Inc. Full time
Customer Experience Manager

At The Home Depot, we're committed to creating an exceptional customer experience. As a Customer Experience Manager, you'll play a key role in driving this vision forward.

Key Responsibilities:
  • Oversee the execution of store standards across the entire store, ensuring a seamless customer experience.
  • Lead and develop a high-performing team of customer-facing associates.
  • Collaborate with cross-functional teams to drive business results and improve customer satisfaction.
  • Develop and implement strategies to enhance customer engagement and loyalty.
What You'll Need:
  • Proven experience in customer-facing roles, with a strong track record of driving customer satisfaction and loyalty.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to drive business results and improve processes.


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