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Inside Sales Representative

2 months ago

Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time
About Zedd Customer Solutions

Zedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered daily by our talented team of contact centre professionals. We understand our clients' need for outstanding customer relationship management and are committed to exceeding their expectations in all aspects of our solutions.

Job Summary

As an Inside Sales Agent, you will play a key role in supporting the relationship between our Canadian clients and their customers. Your responsibilities will include renewing contracts, upgrading customer hardware, and offering specific products. You will join a dynamic team environment where we work together to create a fun and successful atmosphere.

Key Responsibilities
  • Place and receive telephone calls to provide exceptional sales and customer service.
  • Accurately input, retrieve, and access customer information from a computer system.
  • Resolve customer concerns immediately and effectively, displaying professionalism and courtesy at all times.
  • Quickly and correctly answer product questions, having full knowledge of features and benefits.
  • Attend and actively participate in all required training programs.
  • Provide feedback and suggestions to Team Leaders for program improvements.
  • Be familiar with and comply with established Zedd security policies and practices.
What We Offer
  • Guaranteed full-time hours
  • Comprehensive benefits
  • Excellent bonuses of up to $8/hour and rewards that all employees can earn
  • Company-paid training
  • Discounted monthly bus pass
  • Discounts at local stores
  • A work environment that supports employees' career paths
Requirements
  • High school diploma or equivalent
  • Experience working with customers in a sales environment
  • Enjoy working in a team environment
  • Contact centre experience is considered an asset
  • Reliable with good computer skills
  • Excellent communication skills
  • Positive attitude and proven ability to understand customer needs
  • Effective listening skills
  • Clear criminal record check required