Client Engagement Advisor
4 weeks ago
Position Overview
What is the opportunity?
As an integral member of the Private Banking division, the Client Support Specialist plays a crucial role in delivering a personalized and exceptional welcome experience at our Private Banking Office. You will address incoming service requests through various channels, including in-person interactions, email, and phone, while identifying and addressing client needs through insightful conversations.
Key Responsibilities
- Serve as a banking expert, dedicated to providing the Black Card Experience through superior service, transaction accuracy, digital education, and identifying opportunities for client engagement.
- Collaborate with the Private Banking Support team to ensure a customized client experience for all service requests, whether in person, via email, or over the phone.
- Implement professional hospitality standards and maintain effective communication with clients through various mediums.
- Oversee conference room bookings and manage the presentation of marketing materials.
- Monitor branch traffic and communicate with management regarding opportunities to enhance sales and service delivery.
- Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
- Leverage technology to promote digital education, empowering clients to connect with RBC through their preferred channels.
Qualifications
Essential Requirements
- 1-2 years of experience in the banking sector.
- Proficient in Microsoft Office Suite.
- Demonstrated client service expertise.
- Strong organizational capabilities.
Preferred Qualifications
- Completion of IFC or CSC certification.
- Post-secondary education in Commerce or Business Administration.
What We Offer
At RBC, we are committed to fostering an environment that encourages growth, collaboration, and community impact. We value each team member's contributions and strive for mutual success.
- A comprehensive Total Rewards Program, including competitive compensation, bonuses, and flexible benefits.
- Supportive leadership focused on your professional development through coaching and mentorship.
- Opportunities to make a meaningful impact and contribute to our community.
- Work within a dynamic, collaborative, and high-performing team environment.
- Challenging work that allows for personal and professional growth.
- Potential for increased responsibilities and career advancement.
Commitment to Inclusion
RBC is dedicated to embracing diversity and fostering an inclusive workplace. We are focused on building equitable teams and ensuring that all employees can bring their authentic selves to work. We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.
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