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Client Support Coordinator

2 months ago

Kelowna, British Columbia, Canada Lassonde Food Service Full time

About the Role

We are seeking a highly organized and detail-oriented Client Support Coordinator to join our Snack Division Team at Lassonde Food Service. As a key member of our team, you will be responsible for providing exceptional support to our clients and internal stakeholders.

Key Responsibilities

  • Assist Canadian and USA Teams with all Snack related sales requests, ensuring timely and accurate communication.
  • Ensure liaison with US Broker and customer base, maintaining strong relationships and resolving any issues that may arise.
  • Follow, complete, and enter data for new product development process, ensuring seamless execution.
  • Setup product and pricing of all new products and create UPC's, ensuring accurate and up-to-date information.
  • Investigate and resolve pricing discrepancies, providing clear and concise solutions.
  • Monitor customer payments and deductions, ensuring timely and accurate processing.
  • Setup and validate promotions, ensuring effective execution and maximum ROI.
  • Perform new customers, new products, new merchandisers, and EDI set-ups, ensuring seamless integration.
  • Manage the administration of client portals, providing secure and efficient access.
  • Ensure liaison with sales/customer on all aspects of fulfillment/shipping/timing, etc., ensuring timely and accurate delivery.
  • Perform product hierarchy mapping, ensuring accurate and up-to-date information.
  • Create and maintain retail rep. order pads, new item forms, templates, and sell sheets, ensuring effective communication.
  • Run weekly sales reports, monthly, and ad hoc reports, providing valuable insights and analysis.
  • Manage inventory of racking/displayer POS, ensuring accurate and up-to-date tracking.
  • Provide inventories and advise when re-orders are required, ensuring timely and accurate restocking.
  • Provide snack product information for Ecommerce input, ensuring accurate and up-to-date data.
  • Coordinate trade show booth booking and samples, ensuring effective execution and maximum ROI.

Requirements

  • High School Diploma.
  • Degree or Diploma in Business (an asset).
  • Minimum of five years of related office experience; preferably in the CPG Industry.
  • Experience with external customers and their respective customer databases (an asset).

Competencies

  • High level of competency working with all Microsoft and Excel.
  • Excellent communication and organizational skills.
  • High level of attention to details.
  • Excellent customer service skills.
  • Creative and visual.
  • Ability to multi-task.