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Customer Experience Associate

2 months ago

Burlington, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  1. Customer Service: Provide proactive and personalized service to customers, understanding their needs and preferences to deliver a seamless experience.
  2. Transaction Processing: Process day-to-day transactions efficiently and accurately, ensuring that customers' needs are met in a timely manner.
  3. Sales and Upselling: Identify and capitalize on sales opportunities to contribute to the branch's targets, promoting our products and services to customers.
  4. Technology Expertise: Stay up-to-date with our mobile banking applications and assist customers in managing their banking needs, promoting digital and self-service banking options.
Requirements
  1. Customer Service Skills: Proven customer service skills through work or community involvement, with a strong focus on delivering exceptional service.
  2. Technical Skills: Strong technical skills, including the ability to promote digital and self-service banking options to customers.
  3. Availability: Availability to work a flexible schedule, including evenings and weekends.
  4. Sales and Communication Skills: Comfortable in simple sales situations and able to communicate complex concepts in a clear and concise manner.
What We Offer
  1. Opportunity for Growth: A rewarding career path with diverse opportunities for professional development and growth within the organization.
  2. Training and Support: Internal training and support to enhance your skills and knowledge, ensuring you have the tools and resources needed to succeed in your role.
  3. Competitive Compensation: A competitive compensation and benefits package, recognizing and rewarding high performers.
  4. Collaborative Team Environment: A collaborative team environment that values diversity, inclusion, and employee well-being.