Caseworker - Pharmaceutical Distribution

2 months ago

Toronto, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and experienced Caseworker to join our team at CB Canada. As a Caseworker, you will play a critical role in managing patient cases and providing support to patients, healthcare professionals, and funding bodies.

Key Responsibilities
  • Manage patient cases and projects assigned to you, ensuring timely and effective resolution.
  • Adhere to company processes and protocols, maintaining high standards of quality and compliance.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing their queries and concerns.
  • Implement call-centre programs, including provision of patient support, and ensure seamless communication with stakeholders.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, and patient follow-up.
  • Participate in market research initiatives with physicians, patients, pharmacists, and other healthcare professionals.
  • Document all activities in the program-specific database, ensuring accurate and up-to-date records.
  • Attend training sessions and workshops to enhance your skills and knowledge, staying up-to-date with industry developments.
  • Communicate effectively with colleagues, managers, and stakeholders, providing clear and concise updates on case management.
Requirements
  • Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations.
  • Minimum one year of experience in customer service, with a strong focus on problem-solving and communication.
  • Bilingualism (French/English) is an asset.
  • Ability to multitask, with strong attention to detail and organizational skills.
  • Excellent problem-solving skills, with the ability to resolve issues effectively and efficiently.
  • Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Preferred Qualifications
  • Advanced knowledge of the pharmaceutical distribution industry.
  • Working knowledge of automated warehouse operating systems.
  • Strong business and financial acumen, with analytical and mathematical skills.
  • Effective interpersonal and leadership skills, with the ability to communicate complex information clearly.
  • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.
About CB Canada

CB Canada is a leading company in the pharmaceutical distribution industry, committed to providing exceptional service and support to our customers and stakeholders. We offer a competitive total rewards compensation package, with comprehensive benefits and opportunities for growth and development.

Equal Employment Opportunity

CB Canada is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.

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