Pharmaceutical Caseworker

4 weeks ago


Toronto, Ontario, Canada JobCart Inc Full time
Job Title: Pharmaceutical Caseworker

We are seeking a highly skilled Pharmaceutical Caseworker to join our team at JobCart Inc. As a Pharmaceutical Caseworker, you will play a critical role in supporting patients during a state of transition.

Key Responsibilities:

  • Engage patients by phone to provide empathetic support and guidance
  • Use communication skills to explain prescription coverage and answer questions
  • Work as part of a team to triage inquiries and requests from a shared email inbox
  • Act as a liaison between patients and internal/external stakeholders

Requirements:

  • Prior experience, education, or strong interest in healthcare and pharmaceutical industry
  • Fluency level bilingualism in English and French
  • 1-3 years of experience in administration and customer service
  • Excellent communication and interpersonal skills
  • Tech-savvy with solid knowledge of Microsoft programs
  • Strong organization, attention to detail, and prioritization skills

Task Types:

  • Support patients during a state of transition
  • Explain transition and why it is happening
  • Complete administrative tasks
  • Data entry
  • Fax/file prescriptions
  • Use Conga to send docs to MD's as needed
  • Place scheduling requests
  • Adherence calls
  • Patient appointment reminders


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