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Automotive Collision Field Operations Manager

2 months ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 centers across the country. Our team of experts is dedicated to delivering exceptional service and quality repairs to our customers.

Job Summary:

We are seeking a highly skilled and experienced Field Operations Manager to join our team in Ottawa. The successful candidate will be responsible for managing a team of field operations staff and providing support to our licensees in the Eastern Ontario and Quebec region.

Key Responsibilities:
  • Manage a team of field operations staff to ensure effective delivery of services to our licensees
  • Provide support and guidance to our licensees in the Eastern Ontario and Quebec region
  • Develop and implement strategies to improve business operations and performance
  • Collaborate with other departments within CSN to leverage our system and tools to drive business growth
  • Lead virtual and in-person regional meetings to ensure effective communication and collaboration
  • Work with the FOM-Team Lead to identify strategies to help licensees get the most out of our system
  • Resolve store concerns and high-urgency issues in a timely and effective manner
Requirements:
  • Minimum 5 years of management experience in the collision repair industry
  • Must be bilingual (French/English)
  • Understanding of the GAA rules and application in the province of Quebec
  • Post-secondary or trade school education with a focus in business or a field related to collision repair
  • Minimum 3 years' estimating experience on Canadian industry estimating systems (Audatex & Mitchell)
  • Minimum 3 years' experience with OEM procedural lookup as it applies to estimating
  • Valid driver's license
Travel Requirements:
  • Travel will be required to meet with stores in Ottawa, attend industry events, and attend training meetings
  • In-person meetings with CSN Licensees are expected to represent 40-50% of the employee's time, with 20-30 days per year requiring overnights
Benefits:
  • Competitive salary and bonus program
  • Competitive benefits package
  • Opportunity to grow and develop your career path