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Technical Support Specialist

2 months ago

Victoria, British Columbia, Canada MYRA Systems Corp. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at MYRA Systems Corp.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to our customers, ensuring that their computer systems and networks are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems and networks
  • Install, configure, and maintain computer systems and networks
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other teams to ensure seamless delivery of technical support services
Requirements:
  • 3-5 years of experience in technical support or a related field
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
  • Cisco certified network associate
  • Citrix certified professional (CCP)
  • CompTIA Security+ Certification
  • Information technology infrastructure library (ITIL) Certification
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft certified IT professional (MCITP)
  • Microsoft certified professional (MCP)
  • Microsoft certified solutions associate (MCSA)
  • Microsoft certified technology specialist (MCTS)
  • Network+ Certification
  • VMware certified professional
  • Information Systems Professional (ISP)
  • Microsoft Certified Systems Engineer (MCSE)
  • A+ Certification
  • Certified Cloud Security Professional (CCSP)
Work Environment:

The Technical Support Specialist will work in a fast-paced environment with a team of technical professionals. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].