Chief Business Systems Analyst, Enterprise Operations

3 weeks ago

Kitchener, Ontario, Canada Equitable CA Full time

At Equitable, we understand that your professional journey is not solely about fulfilling job responsibilities; it’s about being part of a workplace that fosters your growth and helps you achieve your fullest potential. Within our supportive and collaborative environment, we acknowledge that our progress and success stem from a committed, motivated, and client-focused team. Join Equitable today.

Position Title: Senior Business Systems Analyst, Enterprise Solutions

Reports To: Technology Manager, Enterprise Solutions

Department: IT Corporate Services

Term: Permanent Full-Time

Work Arrangements: This role operates in a hybrid model. You will be required to work in our office a minimum of two (2) assigned, consecutive days every other week, plus an additional fifth (5th) assigned day per month. You are encouraged to work from the office more frequently, and some roles may necessitate additional in-office presence.

The Opportunity: We are in search of a highly driven Senior Business Systems Analyst to become a part of our Enterprise Content Management IT team. In this capacity, the successful candidate will serve as a meticulous analyst, responsible for both business and technical evaluations, aimed at enhancing efficiency and delivering business value to various teams. This role also entails overseeing the delivery of Non-Discretionary Production Support Incident Resolution and managing incoming Discretionary Enhancement Requests that support Equitable’s capture, imaging, and workflow applications across various business units.

We seek an individual who is enthusiastic about the role of technology in driving business success. Someone who recognizes how continuous improvement and automation can propel business achievements today and in the future. Are you a dedicated technical collaborator who thrives on defining, supporting, and refining business-critical workflows through automation across the enterprise? Do you enjoy guiding team members in overcoming challenges and engaging with a diverse range of individuals throughout the organization?

Key Responsibilities:

  • Request Management: Collaborate with business leaders to comprehend overall priorities related to enhancement requests across the line of business.
  • Maintain a schedule of significant enhancement initiatives and implementations.
  • Ensure self-service reporting of all enhancement request activities is available to the lines of business.
  • Solicit relevant information regarding requests to assess risks associated with releases or changes.
  • Project Delivery: Conduct systems analysis, problem-solving, and translate business requirements into functional specifications for complex ECM and cross-system projects.
  • Review and provide feedback on functional specifications, system flowcharts, diagrams, and technical architecture documents prepared by team members.
  • Perform quality assurance testing, including the creation and execution of test strategies, plans, and cases, along with defect management to ensure solution quality and functional acceptability.
  • Production Support: Drive daily production support operations and activities for the ECM support team with a combined focus on customer service, analysis, and technical expertise.
  • Team Leadership: Provide technical, task, and functional direction to production support analysts and developers, including prioritization, resource assignment, operational process management, and quality assurance.
  • Mentor operational team members for professional growth and development, contributing to performance assessments and participating in recruitment and onboarding processes.
  • Engage actively in the Business Systems Analysis enterprise community of practice.

Qualifications:

  • 8+ years of experience in a Business Systems Analyst role.
  • Strong expertise in writing functional requirements, use cases, and process flows.
  • Exceptional analytical and problem-solving skills with the ability to lead complex solution delivery in a dynamic environment.
  • High attention to detail and a commitment to quality, with the ability to manage time effectively and juggle multiple priorities.
  • Solid leadership skills in operational support, including collaboration with IT teams to troubleshoot system health and effectively communicate with business partners.
  • Expertise in Enterprise Workflow, case, and queue management or automation solutions, with experience in Hyland's OnBase and WorkView technologies considered an asset.
  • Outstanding communication skills (written, verbal, presentation) and experience in conveying complex technical information to non-technical audiences.
  • Strong interpersonal skills to effectively mentor and coach staff regarding IT service issues and technologies.
  • Proficient in resource management related to scheduling, project execution, and daily operations.
  • A dedicated team player focused on customer service excellence and technical execution.
  • Team-oriented with strong partnership-building skills, capable of engaging a diverse range of individuals.
  • Expert knowledge of ITIL IT service management processes, with specific experience in Incident, Problem, Change, SLM, and Service Desk competencies.
  • In-depth understanding of application infrastructure, database, and technical platforms.
  • Experience with content management and workflow concepts, web and client/server architectures, database design, test management tools, and MS Office Tools.
  • Working knowledge of SQL, DB2, C#, .Net, and SOAP or REST APIs.
  • Familiarity with Agile, Scrum, Kanban methodologies and exposure to CI/DevOps.
  • University degree and/or a combination of equivalent technical education and work experience.

Benefits:

  • A balanced work-life environment with a focus on employee wellness.
  • Annual bonus program, vacation allowance, and company-sponsored benefits.
  • An additional paid volunteer day each year to contribute to community service.
  • Immediate enrollment in the company’s pension program with employer matching.
  • Employee resource groups that promote an inclusive workplace.
  • Tuition support and specialized program assistance.
  • An onsite cafeteria offering a variety of daily meal options.
  • Discounts on company products and services, along with access to exclusive employee perks.
  • Regular events focused on fostering company unity and collaboration.

As part of the recruitment process, candidates will be required to provide professional references and undergo a criminal background check.

To learn more about Equitable, we encourage you to explore our organization.

Equitable is committed to providing equal access to employment opportunities across our organization. Please reach out to our HR team if you require our job postings in an alternative format or need accommodation during the application process.

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