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Business Systems Analyst

2 months ago

Kitchener, Ontario, Canada Equitable CA Full time

About the Role:

We are seeking a highly motivated Business Systems Analyst to join our Enterprise Content Management IT team. In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams.

Key Responsibilities:

  • Request Management:
    • Partner with business leaders to understand overall priorities across the line of business enhancement requests
    • Manage a schedule of key enhancement initiatives and implementations
    • Ensure self-service reporting of all enhancement request work is provided to the lines of business
    • Solicit pertinent information regarding a request for the purposes of assessing risks associated to the release or change
  • Project Delivery:
    • Provide systems analysis, problem solving and translate business requirements into functional solution specifications for larger complex ECM and cross system projects
    • Conduct reviews and provide feedback on functional solution specifications, system flow charts, diagrams and technical architecture documents prepared by BSA's on the team
    • Perform quality assurance testing, including creation and execution of test strategies, test plans and test cases and defect management, to ensure solution quality and functional acceptability
  • Production Support:
    • Drive the daily production support operations and activities for the ECM support team with a combined customer service, analytical, and technical focus
  • Team Lead Responsibilities:
    • Provide technical, task and functional direction to the production support analysts (BSA's and Developers)
    • Actively participate in Business Systems Analysis enterprise community of practice

Requirements:

  • 8+ years of experience in Business Systems Analyst role
  • Strong to expert knowledge and experience writing functional requirements, use cases and process flows
  • Strong analytical and problem-solving skills and the ability to lead the delivery of complex solutions in a fast-paced environment
  • High attention to detail and desire for quality
  • Solid operational support leadership skills
  • Strong to expert knowledge and experience with Enterprise Workflow, case and queue management or automation solutions
  • Outstanding communications and negotiation skills
  • Expert interpersonal skills
  • Strong experience with resource management
  • Team-oriented and skilled in working within a collaborative environment
  • Expert knowledge of and experience with ITIL IT service management processes
  • In-depth understanding of application infrastructure, database and technical platforms
  • Experience and/or proficient in many of the following:
    • Content management and workflow concepts
    • Web and client/server architectures
    • Knowledge of database design
    • Test Management tools
    • MS Office Tools
    • Working knowledge of SQL, DB2, C#,.Net and SOAP or REST APIs
    • Knowledge and Experience with Agile, Scrum, Kanban
    • Exposure to CI/DevOps
    • Code analysis for the purpose of understanding system functionality
  • University degree and/or a combination of equivalent technical education and working experience

What We Offer:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration