Lead Business Systems Analyst

4 days ago

Kitchener, Ontario, Canada Equitable CA Full time
Job Description

Job Title: Lead Business Systems Analyst

Job Summary:

We are seeking a highly motivated Lead Business Systems Analyst to join our Enterprise Content Management IT team at Equitable CA. In this role, you will be responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams.

Key Responsibilities:

  • Partner with business leaders to understand overall priorities across the line of business enhancement requests
  • Manage a schedule of key enhancement initiatives and implementations
  • Ensure self-service reporting of all enhancement request work is provided to the lines of business
  • Responsible to solicit pertinent information regarding a request for the purposes of assessing risks associated to the release or change
  • Provide systems analysis, problem solving and translate business requirements into functional solution specifications for larger complex ECM and cross system projects
  • Conduct reviews and provide feedback on functional solution specifications, system flow charts, diagrams and technical architecture documents prepared by BSA's on the team
  • Perform quality assurance testing, including creation and execution of test strategies, test plans and test cases and defect management, to ensure solution quality and functional acceptability
  • With a combined customer service, analytical, and technical focus, this role will drive the daily production support operations and activities for the ECM support team
  • Provide technical, task and functional direction to the production support analysts (BSA's and Developers)
  • Support the Manager, they will also contribute to performance assessments of team members and actively participate in interviewing and onboarding
  • Actively participate in Business Systems Analysis enterprise community of practice

Requirements:

  • 8+ years of experience in Business Systems Analyst role
  • Strong to expert knowledge and experience writing functional requirements, use cases and process flows
  • High attention to detail and desire for quality. Ability to expertly manage time and juggle multiple priorities to execute high quality deliverables
  • Solid operational support leadership skills, including partnering with ECM IT team in troubleshooting system health and communicating effectively with business and other IT partners to define and resolve issues
  • Strong to expert knowledge and experience with Enterprise Workflow, case and queue management or automation solutions
  • Outstanding communications (written, verbal, presentation) and negotiation skills and experience with conveying complex, technical information to non-technical audiences
  • Expert interpersonal skills in order to effectively mentor and coach staff with respect to IT service issues, technologies, processes and considerations
  • Strong experience with resource management as it pertains to scheduling, project execution and daily operations
  • An outstanding team player, focused on customer service excellence, technical execution, diligence to the process, and doing the right thing
  • Strong interpersonal and partnership building skills; Expert knowledge of and experience with ITIL IT service management processes
  • In-depth understanding of application infrastructure, database and technical platforms
  • Content management and workflow concepts
  • Web and client/server architectures
  • Knowledge of database design
  • Test Management tools (QC, ALM, Jira)
  • MS Office Tools including Microsoft Access and Visio
  • Working knowledge of SQL, DB2, C#,.Net and SOAP or REST APIs
  • Knowledge and Experience with Agile, Scrum, Kanban
  • Exposure to CI/DevOps
  • Code analysis for the purpose of understanding system functionality
  • University degree and/or a combination of equivalent technical education and working experience

What We Offer:

  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching

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