Retail Sales Account Specialist
3 weeks ago
Position Overview:
Gillfor Distribution is seeking a dedicated Retail Account Representative to enhance our operations.
The primary role of the Retail Account Representative is to manage and support the Big Box Retail Store accounts assigned to them. The ideal candidate will possess excellent communication abilities, both verbal and written, along with a strong customer service orientation and exceptional organizational skills. The successful applicant must be capable of working both collaboratively within a team and independently with minimal supervision.
Key Competencies:
- Effective Communication and Team Collaboration
- Analytical and Critical Thinking Skills
- Intermediate Proficiency in Excel
- Problem-Solving Abilities
- Customer Insight and Understanding
- Results-Oriented Mindset
- Innovative and Creative Thinking
- Effective Prioritization Skills
Performance Expectations:
- Enhance Gillfor's visibility in the marketplace
- Serve as the primary contact for designated stores
- Manage order entry and follow-up processes
- Respond to phone calls and emails promptly
- Deliver outstanding customer service
- Possess extensive product knowledge across all lines
- Achieve monthly sales objectives
- Engage in upselling and cross-selling initiatives
- Provide training and coaching to in-store Customer Service Representatives
- Follow up on quotes, inquiries, and resolve complaints
- Execute merchandising plans as directed by the Retail Program Sales Manager
- Conduct store visits for high-level discussions, training, and coaching
- Distribute samples, pricing information, and other program materials
Performance Standards:
- Experience in the Building Materials industry or relevant education in Sales/Customer Service
- Proficient in Microsoft Office applications
- Comply with all Health & Safety regulations
- Strong verbal and written communication skills for all organizational levels
- Ability to identify problems and develop effective solutions
- Willingness to travel and possess a valid driver's license
- Self-driven with high energy and a positive attitude
Work Environment:
- Competitive salary range with potential for bonuses
- Full-time position with standard working hours
- Collaborative environment within the Retail Account Team
- Opportunities for career advancement
Gillfor Distribution is committed to being an equal opportunity employer. We encourage all qualified candidates to consider this opportunity. We appreciate all applications; however, only those selected for an interview will be contacted.
Accommodations will be provided upon request to ensure an inclusive hiring process for individuals with disabilities.
About Gillfor Distribution:
Gillfor Distribution is a fully Canadian-owned company with a national presence, operating 13 locations across the country. Our mission is to deliver unparalleled service in the distribution sector while leading with innovative products and marketing strategies. We pride ourselves on staying ahead of industry trends and maintaining a leadership position in the distribution field.
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