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Retail Sales Account Specialist

2 months ago

Calgary, Alberta, Canada Gillfor Distribution Full time

Position Overview:

Gillfor Distribution is seeking a dedicated Retail Account Representative to enhance our operations.

The primary role of the Retail Account Representative is to manage and support various aspects of assigned Big Box Retail Store accounts. The ideal candidate will possess strong communication abilities, both verbal and written, alongside a customer-focused approach and excellent organizational skills. The successful applicant must demonstrate the ability to work efficiently within a team environment as well as independently with minimal supervision.

Key Competencies:

  • Effective Communication and Team Collaboration
  • Analytical and Critical Thinking Skills
  • Intermediate Proficiency in Excel
  • Problem-Solving Abilities
  • Customer Insight and Engagement
  • Results-Oriented Mindset
  • Innovative and Creative Thinking
  • Ability to Prioritize Tasks

Performance Expectations:

  • Enhance Gillfor's visibility in the market
  • Serve as the primary contact for designated stores
  • Manage order entry and follow-up processes
  • Respond to phone calls and emails promptly
  • Deliver outstanding customer service
  • Possess extensive product knowledge across all lines
  • Achieve monthly sales objectives
  • Engage in upselling and cross-selling initiatives
  • Provide training and coaching to in-store Customer Service Representatives
  • Follow up on quotes, inquiries, and resolve complaints
  • Implement merchandising strategies as directed
  • Conduct store visits for high-level discussions, training, and coaching
  • Distribute samples, pricing information, and promotional materials

Performance Standards:

  • Experience in the Building Materials industry or relevant Sales/Customer Service education
  • Proficient in Microsoft Office applications
  • Compliance with all Health & Safety regulations
  • Strong verbal and written communication skills for effective interaction
  • Ability to identify problems and develop solutions
  • Willingness to travel and possess a valid driver's license
  • Self-driven with a high level of energy and enthusiasm

Work Environment:

  • Competitive salary range with potential for bonuses
  • Full-time schedule with standard working hours
  • Collaboration within the Retail Account Team
  • Opportunities for career advancement

Gillfor Distribution is committed to fostering an inclusive workplace. We encourage applications from all qualified individuals. We appreciate all applications; however, only those selected for an interview will be contacted.

Gillfor Distribution is a proudly Canadian-owned company with a national presence. Our mission is to deliver unparalleled service in the distribution sector while leading with innovative products and marketing strategies. For more information, please visit our website.