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Retail Sales Account Specialist
2 months ago
AFA Forest Products Inc. is seeking a dedicated Retail Account Representative to join our dynamic team.
The primary role of the Retail Account Representative is to manage and enhance relationships with assigned Big Box Retail Store accounts. The ideal candidate will possess strong communication abilities, both verbal and written, and demonstrate a commitment to customer service excellence alongside exceptional organizational skills. The selected individual should be capable of working both collaboratively within a team and independently with minimal supervision.
Key Competencies include:
Effective Communication and Team Collaboration Analytical and Critical Thinking Skills Proficiency in Technical Skills - Intermediate Excel Problem-Solving Abilities Customer Insight and Engagement Results-Oriented Logic Innovative and Creative Thinking Ability to Prioritize TasksPerformance Expectations:
Enhance visibility for AFA in the marketplace Serve as the primary contact for designated stores Process orders and ensure follow-up Manage phone and email communications promptly Deliver outstanding customer service Maintain extensive product knowledge across all lines Achieve monthly sales objectives Engage in upselling and cross-selling opportunities Provide training and coaching to in-store Customer Service Representatives Follow up on quotes, inquiries, and resolve complaints Execute merchandising plans as directed Conduct store visits for high-level discussions, training, and coaching Distribute samples, pricing information, and other program materialsPerformance Standards:
Experience in the Building Materials industry or relevant education in Sales/Customer Service. Strong skills in Microsoft Office applications. Compliance with all Health & Safety policies and procedures. Excellent verbal and written communication skills for interaction with all organizational levels. Strong capabilities in problem identification and solution development. Willingness to travel and possess a valid driver's license. Self-driven, energetic, and enthusiastic.Work Environment:
Competitive base salary with bonus potential. Full-time schedule with standard working hours and potential overtime. Collaborative environment within the Retail Account Team. Opportunities for career advancement.AFA Forest Products Inc. is committed to fostering an inclusive workplace. We welcome applications from all qualified individuals. Please note that only candidates selected for an interview will be contacted.
We are dedicated to accommodating individuals with disabilities throughout the hiring process. If you require assistance, please reach out to our HR department.
About AFA Forest Products Inc.
AFA Forest Products Inc. is a proudly Canadian company dedicated to providing exceptional service and innovative products in the distribution industry. With a commitment to staying ahead of market trends, we strive to lead the way in delivering quality solutions. Visit our website for more information.
