Retail Account Specialist
3 weeks ago
Position Overview:
Gillfor Distribution is seeking a dedicated Retail Account Representative to join our dynamic team. This role is pivotal in managing the various aspects of our Big Box Retail Store accounts.
Key Responsibilities:
- Facilitate brand visibility in the marketplace.
- Serve as the primary contact for designated retail locations.
- Manage order processing and ensure timely follow-ups.
- Respond promptly to customer inquiries via phone and email.
- Deliver outstanding customer service consistently.
- Possess comprehensive product knowledge across all offerings.
- Aim to achieve monthly sales objectives.
- Engage in upselling and cross-selling opportunities.
- Provide training and support to Customer Service Representatives in stores.
- Follow up on quotes, inquiries, and resolve any customer complaints.
- Implement merchandising strategies as directed by management.
- Conduct store visits for high-level discussions, training sessions, and coaching.
- Distribute samples, pricing information, and promotional materials as needed.
Performance Standards:
- Experience in the building materials sector or relevant education in Sales/Customer Service.
- Proficient in Microsoft Office applications.
- Comply with all Health & Safety regulations.
- Exhibit strong verbal and written communication skills for effective interaction at all organizational levels.
- Demonstrate problem identification and solution-oriented thinking.
- Willingness to travel and possess a valid driver's license.
- Self-driven with a high level of energy and enthusiasm.
Work Environment:
- Competitive salary range with potential for bonuses.
- Full-time position with standard working hours and flexibility for overtime as necessary.
- Collaborative environment within the Retail Account Team.
- Opportunities for career advancement.
Gillfor Distribution is committed to equal employment opportunities. We encourage applications from all qualified individuals. We appreciate all applicants; however, only those selected for interviews will be contacted.
We are dedicated to accommodating individuals with disabilities throughout the hiring process. If you require assistance, please reach out to our HR department.
About Gillfor Distribution:
Gillfor Distribution is a fully Canadian-owned enterprise with a national presence, operating 13 locations across the country. Our mission is to deliver unparalleled service in the distribution sector while leading with innovative products and marketing strategies. We pride ourselves on staying ahead of industry trends. For more information, please visit our website.
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