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Retail Sales Account Specialist

2 months ago


Calgary, Alberta, Canada AFA Forest Products Inc. Full time

AFA Forest Products Inc. is currently seeking a Retail Account Representative.

The primary role of the Retail Account Representative is to manage all facets of the assigned Big Box Retail Store accounts. The ideal candidate is an excellent communicator with outstanding verbal and written communication abilities, a strong customer service orientation, and exceptional organizational skills. The selected individual must demonstrate the capacity to work effectively both in a collaborative team environment and independently with minimal supervision.

Core Competencies include:

  • Communication and Team Collaboration
  • Analytical and Critical Thinking
  • Intermediate Technical Skills - Proficient in Excel
  • Problem Solving Abilities
  • Customer Insight and Understanding
  • Logic and Results Orientation
  • Innovative and Creative Thinking
  • Effective Prioritization

Performance Requirements:

  • Enhance visibility for AFA in the marketplace
  • Serve as the primary contact for designated stores
  • Manage order entry and follow-up processes
  • Respond to phone calls and emails promptly
  • Deliver exceptional customer service
  • Maintain extensive product knowledge across all lines
  • Achieve monthly sales targets
  • Engage in upselling and cross-selling
  • Provide training and coaching to store Customer Service Representatives
  • Follow up on quotes, inquiries, and resolve complaints
  • Execute merchandising plans as directed
  • Conduct store visits for high-level discussions, training sessions, and coaching
  • Distribute samples, pricing information, and other program materials

Standards of Performance:

  • Experience in the Building Materials industry or relevant Sales/Customer Service education
  • Proficient in Microsoft Office applications
  • Compliance with all Health & Safety policies and procedures
  • Strong verbal and written communication skills for all organizational levels
  • Ability to identify problems and develop effective solutions
  • Valid driver's license and willingness to travel
  • Self-motivated with high energy and enthusiasm

Work Conditions:

  • Competitive base salary with bonus potential
  • Full-time schedule, Monday to Friday
  • Collaborative work environment within the Retail Account Team
  • Opportunities for career advancement

AFA Forest Products Inc. is committed to being an equal opportunity employer. We appreciate all applications; however, only candidates selected for an interview will be contacted.

We are dedicated to accommodating individuals with disabilities throughout the hiring process. If you require assistance during the application, interview, or selection processes, please reach out to our HR department.

About AFA Forest Products Inc.

AFA Forest Products Inc. is a Canadian-owned company with a national presence. Our mission is to deliver unparalleled service in the distribution sector while leading with innovative products and marketing strategies. We pride ourselves on staying ahead of industry trends and being at the forefront of the distribution landscape. Please visit our website for more information.