Retail Account Specialist
4 weeks ago
AFA Forest Products Inc. is seeking a dedicated Retail Account Specialist to enhance our operations.
The primary role of the Retail Account Specialist is to manage and support various aspects of the Big Box Retail Store accounts assigned to them. The ideal candidate is an excellent communicator with outstanding verbal and written skills, a strong customer service orientation, and exceptional organizational abilities. The selected individual must demonstrate the capacity to work effectively both within a collaborative team environment and independently with minimal supervision.
Core Competencies include:
- Effective Communication and Team Collaboration
- Analytical and Critical Thinking Skills
- Intermediate Technical Skills, particularly in Excel
- Problem Solving Abilities
- Customer Insight and Understanding
- Logic and Results Orientation
- Innovative and Creative Thinking
- Ability to Prioritize Tasks
Performance Expectations:
- Increase visibility for AFA in the marketplace
- Serve as the primary contact for designated stores
- Manage order entry and follow-up processes
- Respond to phone calls and emails promptly
- Deliver exceptional customer service
- Maintain extensive product knowledge across all lines
- Achieve monthly sales objectives
- Engage in upselling and cross-selling initiatives
- Provide training and coaching to store Customer Service Representatives
- Follow up on quotes, inquiries, and resolve complaints
- Execute merchandising plans as directed
- Conduct store visits for high-level discussions, training sessions, and coaching
- Distribute samples, pricing information, and other relevant materials
Performance Standards:
- Experience in the Building Materials industry or relevant educational background in Sales/Customer Service.
- Proficient in Microsoft Office applications.
- Compliance with all Health & Safety policies and procedures.
- Strong verbal and written communication skills to engage with all organizational levels.
- Ability to identify problems and develop effective solutions.
- Travel may be required; a valid driver's license is necessary.
- Self-motivated with high energy and a positive attitude.
Work Environment:
- Competitive base salary range with additional bonus potential.
- Full-time schedule with standard working hours and potential overtime.
- Collaborative work within the Retail Account Team.
- Opportunities for career advancement.
AFA Forest Products Inc. is committed to equal employment opportunities. We encourage individuals interested in becoming part of our team to apply with the necessary qualifications. We appreciate all applications; however, only those selected for an interview will be contacted.
AFA Forest Products Inc. is dedicated to ensuring an inclusive hiring process. If any applicant requires accommodations during the application, interview, or selection processes, please reach out to our HR department.
About AFA Forest Products Inc.
AFA Forest Products Inc. is a proudly Canadian-owned company with a national presence. Our mission is to provide unparalleled service in the distribution sector while leading with innovative products and marketing strategies. We pride ourselves on staying ahead of industry trends and being at the forefront of the distribution landscape. For more information, please visit our website.
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