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Customer Service Representative at GreenDrop

3 months ago

Oakville, Ontario, Canada Savers Value Village Full time

Position Overview

Job Title: GreenDrop Customer Service Attendant

About Us:

GreenDrop is a rapidly growing organization dedicated to simplifying the process of donating gently used clothing and household items, making it both convenient and environmentally friendly.

By collaborating with nonprofit organizations, we successfully divert millions of pounds of quality, pre-owned goods from landfills, giving them a new life in homes and closets.

GreenDrop facilitates donations on behalf of our nonprofit partners, providing them with essential funding for their missions. The items donated by the community are then resold in local thrift stores, promoting sustainability and reuse.

What You Can Anticipate:

· Engage in a mission-driven organization that values its impact on the environment and local communities.

· Benefit from a commitment to your career development. As we expand, we prioritize the growth and advancement of our team members.

· Join a diverse team with a variety of backgrounds and experiences, all contributing uniquely to our mission.

What We Offer:

Comprehensive onboarding and training from day one.

In-house expertise: Our training department, Savers University, provides extensive training to all team members, from new hires to senior executives. We develop approximately 90% of our training internally and collaborate with renowned providers to enhance our offerings.

Benefits include:

  • Comprehensive health plans, including medical, prescription, dental, and vision coverage
  • Company-funded life insurance for added security and peace of mind
  • Programs for smoking cessation, diabetes management coaching, and on-demand care options
  • A 401k plan with generous company matching contributions to help you save for a secure future
  • Paid time off for personal pursuits and leisure activities
  • A variety of mental health services to support your well-being

Your Responsibilities:

· The GreenDrop Site Attendant plays a vital role in our success, ensuring we deliver exceptional service to our donors daily.

· This position requires leading by example and embodying our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities:

· Independently and collaboratively engage with donors using a positive and intelligent approach.

· Greet donors warmly while in full GreenDrop uniform.

· Foster pleasant conversations while collecting donations using the designated bin.

· Assist donors with unloading their vehicles and processing their donations.

· Utilize a tablet to record donor information accurately.

· Support the truck driver during donation pickups.

· Organize donations within the stockroom.

· Maintain cleanliness and organization of the site, both inside and outside.

· Complete supply orders to ensure the site is well-stocked for operations.

· Perform additional duties as assigned by management.

· Availability on-site during working hours is essential.

· Ability to perform essential job functions with or without reasonable accommodations.

Qualifications:

· Capacity to work independently without constant supervision.

· Exceptional interpersonal skills and a strong desire to provide outstanding service.

· Ability to lift up to 50lbs consistently throughout the day.

· Willingness to work outdoors in varying weather conditions.

· Positive attitude, punctuality, a strong sense of urgency, and initiative in job responsibilities.

· Strong communication skills to interact positively with donors, colleagues, and management.

FLSA: Hourly

Travel: None

Work Type/Location: Various locations

Savers is an eVerify employer.