Shift Lead

1 month ago


Calgary, Alberta, Canada Summit House Full time

Summary

As a Shift Lead at Summit House, you'll play a vital role in ensuring smooth daily operations and fostering a positive work environment. You'll assist management by overseeing team performance, maintaining productivity levels, and delegating tasks effectively. Your leadership will contribute to achieving exceptional customer service standards and upholding company policies.

Essential Functions

  • Monitor the daily activities of your team members, manage breaks, and keep management informed about any significant issues or concerns.
  • Ensure adherence to established procedures by completing opening, closing, and daily checklists according to company guidelines.
  • Collaborate with management in training new associates on their roles and responsibilities.
  • Handle cash register operations, process transactions accurately, and maintain strict adherence to cash handling protocols.
  • Manage inventory by rotating products based on expiration dates, ordering supplies as needed, and participating in physical inventory counts.
  • Address customer inquiries and complaints promptly and professionally, striving for customer satisfaction in every interaction.
  • Maintain a clean and sanitary work environment by adhering to food safety standards and HACCP guidelines.
  • Promote a safe workplace by following safety protocols, raising awareness about potential hazards, and reporting any concerns to management.

Minimum Qualifications

  • High School diploma or equivalent (GED) required.
  • Minimum of 6 months of supervisory or lead experience preferred.
  • Excellent communication skills, both written and verbal, to effectively interact with customers and team members.
  • Ability to lift and/or move up to 40 pounds.
  • Physical stamina to stand for extended periods and perform repetitive tasks.


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