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SEO Client Success Manager
2 months ago
Are you ready to combine your digital marketing skills with the art of building meaningful client relationships to drive remarkable business growth?
If this resonates with you, we invite you to explore this opportunity.
Join Digital Shift as an Account Manager and embrace a vibrant role where your SEO knowledge and dedication to client satisfaction will help businesses transform online visitors into loyal customers.
As an Account Manager at Digital Shift, you will manage a portfolio of designated clients, collaborating with internal teams to deliver exceptional customer experiences. You will serve as a trusted advisor, guiding clients through ongoing SEO initiatives, conducting monthly strategy meetings, and keeping them informed about their progress and outcomes.
This position will challenge you to manage multiple projects effectively, maintain a sharp focus on details, and consistently drive results. You will act as the bridge between our clients and our operations teams, ensuring that clients remain satisfied and engaged with our offerings over the long term. If you are confident in your ability to cultivate and sustain strong client relationships while navigating the fast-evolving landscape of digital marketing, we look forward to connecting with you.
Key Responsibilities
- Facilitate monthly strategy meetings
- Strategically outline deliverables with clients
- Anticipate and address client needs and business goals
- Collaborate with Operations to assess progress and achieve results
- Establish and nurture strong, enduring client relationships
- Develop trusted advisor relationships with clients
- Ensure timely and successful delivery of our solutions aligned with customer needs and objectives
- Effectively communicate the status of monthly/quarterly initiatives to clients
- Identify opportunities for new business with existing clients and areas for improvement
- Monitor and track key account metrics
- Prepare comprehensive reports on account status
- Maintain high levels of customer satisfaction and retention
Qualifications
- Demonstrated experience as an Account Manager, Customer Success Manager, Sales Account Manager, or similar role
- Exceptional listening, negotiation, and presentation skills
- Proven ability to manage multiple account management projects simultaneously while maintaining attention to detail
- Strong communication, presentation, and influencing skills
- Experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and proficiency in Google Docs or MS Office (especially MS Excel)
- Track record of delivering client-focused solutions
- Excellent verbal and written communication abilities
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field
This is a full-time remote role that requires a proactive and self-motivated individual. Your ability to meet deadlines and stay connected using project management and collaboration tools will be essential. In your cover letter, we encourage you to share your unique experiences, particularly if you have a background in home services, franchising, or digital marketing agencies. We value diverse experiences and believe that each unique journey contributes to our collective success at Digital Shift.
About Digital Shift
Since our inception in 2007, Digital Shift has adopted a unique approach to digital marketing. We focus on results-driven teams and fostering strong relationships that lead to success, cutting through the typical agency complexities. Our team is dedicated to creating an inclusive environment where diverse perspectives are integral to our achievements. We work collaboratively to empower home service businesses across Canada and the US, helping them convert online searches into customers.
Join Us
Embark on a career where your contributions make a tangible difference, and your well-being is prioritized. At Digital Shift, you will discover a supportive community, engaging challenges, and numerous opportunities for both professional and personal growth.
Are you ready to make a meaningful impact? We look forward to welcoming you to our growth journey at Digital Shift.
